全职 CUSTOMER SERVICE 工作, 薪水 up to MYR 2,800, LC X JE Johor 公司招聘中 - Ricebowl

Customer Service RepresentativeJob Description

We are looking for a friendly, responsible, and customer-focused Customer Service Representative to assist customers with inquiries, orders, complaints, and general support. The ideal candidate should have good communication skills, a positive attitude, and the ability to solve problems effectively.

Responsibilities

• Respond to customer inquiries through phone, email, chat, or social media.
• Provide accurate information about products, services, pricing, and company policies.
• Handle customer complaints and resolve issues professionally.
• Process orders, returns, refunds, and other customer requests.
• Follow up with customers to ensure their concerns are resolved.
• Maintain accurate customer records and update relevant information.
• Work closely with other departments to resolve customer issues.
• Provide excellent customer service and maintain a professional attitude.

Requirements

• Minimum SPM/Diploma or equivalent qualification.
• Good communication and interpersonal skills.
• Able to speak and write English and Bahasa Malaysia.
• Customer-service experience is an advantage, but fresh graduates are welcome.
• Basic computer skills and familiarity with Microsoft Office.
• Patient, responsible, friendly, and able to work under pressure.
• Able to work independently and as part of a team.

Working Hours

Full-time position; working hours may include weekends or public holidays depending on business requirements.

Pay: RM2,100.00 - RM2,800.00 per month

Work Location: In person