全职 General Manager 工作, 薪水 up to SGD 6,000, UNITED PEST & VECTOR MANAGEMENT PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl

About the Role

We are a Singapore pest control company looking for ahands-on General Manager to run the business day to day and grow it through digital marketing and data-driven decisions.

You will own the profit-and-loss account, generate leads online, keep a small field team scheduled, safe and productive, and be measured on revenue, gross margin, cost per acquired customer and customer retention. This is a working role — you will meet customers, inspect sites and quote jobs yourself, not manage from a desk.

Pest control experience is an advantage, but we are open to strong operations and commercial managers from other service or field-based industries.

Key Responsibilities

Operations & Service Delivery

•    Plan and oversee residential, commercial and emergency pest control jobs

•    Schedule technicians daily by workload, location, treatment type and urgency

•    Review job sheets, service reports and treatment records; monitor callback rate and service quality

•    Manage stock and procurement of chemicals, baits, equipment, PPE and vehicles

•    Conduct site inspections, prepare quotations and support the team in the field when demand is high

Sales & Customer Management

•    Convert enquiries from online, phone and referral channels into confirmed jobs

•    Quote and negotiate one-off treatments and recurring contracts while protecting margin

•    Target F&B outlets, offices, warehouses, retail, condominiums, construction sites and property managers

•    Handle escalated complaints, warranty claims and service recovery personally

•    Conduct service reviews with contract customers and secure renewals

Digital Marketing & Content

•    Own the company's website, Google Business Profile, Facebook, Instagram, TikTok and WhatsApp Business presence

•    Run Google Ads and Meta / TikTok Ads: budgets, targeting, creative testing, bid management

•    Manage local SEO — service pages, location pages, reviews, structured data

•    Produce short-form video and photo content on site; use AI tools for scripting, editing, voice-over, subtitles and copywriting

•    Respond to enquiries, reviews and messages across all channels within defined response times

Data, Reporting & Automation

•    Build and maintain a Power BI dashboard covering revenue, gross margin, job costs, lead sources, conversion, technician utilisation and receivables

•    Consolidate data from accounting, CRM, Google Analytics 4, Search Console and ad platforms into one reporting model

•    Track cost per lead, cost per acquired customer, gross profit per job and contract renewal rate

•    Deliver a monthly management pack to the Directors with commentary and recommended actions

•    Automate lead capture, appointment reminders, follow-ups, review requests and renewal notices using tools such as Zapier, Make or n8n

P&L, Compliance & People

•    Full accountability for revenue, gross profit, operating costs, cash flow and net profit

•    Set pricing, monitor job-level profitability, control overheads and chase receivables

•    Ensure compliance with NEA licensing, vector control requirements, WSH obligations, chemical handling rules and PDPA

•    Recruit, train, schedule and supervise technicians, sales and admin staff

Requirements — Essential

•    Experience supervising or coordinating a team in a service, field-operations or trade business — we are interested in what you have run and what you achieved, not the number of years on your resume

•    Abilityto plan and schedule a field team, and to keep jobs running on time and to standard

•    Confidence dealing with customers directly — site visits, quotations, negotiation and complaint handling

•    Commercial judgement: comfortable with pricing, costs, margin and chasing outstanding payments

•    Willingness to be hands-on and work outside an office; this is not a desk-based management role

•    Willingness to learn the technical side of pest control and obtain the relevant certification

•    Valid Class 3 driving licence — the role requires independent travel to customer sites islandwide

•    Strong spoken and written English — required for customer proposals, regulatory documentation and all marketing output

Requirements — Advantageous

•    Experience in the pest control industry, including knowledge of common Singapore pests, treatment methods, chemicals, dosage and application equipment

•    Familiarity with NEA licensing, vector control requirements and inspection documentation

•    Pest management certification or vector control competency training

•    Experience servicing F&B, property management or facilities clients

•    Proven P&L or budget ownership

•    Working knowledge of digital marketing: Google Ads, Meta / TikTok Ads, local SEO and Google Business Profile

•    Strong Excel skills and comfort working with business data and reports

•    Practical use of AI tools (ChatGPT, Claude or similar) for content, copywriting and analysis

•    Power BI dashboard building, Power Query and DAX

•    Short-form video production and editing

•    WordPressor CMS website management, basic HTML / CSS, tracking implementation

•    Workflow automation (Zapier, Make, n8n, Google Apps Script)

•    AEO/ GEO optimisation for AI search visibility

•    Ability to communicate in other languages commonly used in Singapore, as our technician team and some customers are more comfortable in these languages

What We Offer

•    Direct reporting line to the Directors with real decision-making authority

•    Performance incentive tied to revenue and profit growth

•    Budget for tools, software and training

•    Support to obtain pest management certification and technical training if you are new to the trade

•    The scope to build the systems and marketing engine yourself, without corporate layers