全职 Wholesale Channel Support Executive (FMCG Retail Background) 工作, 薪水 up to MYR 5,000, JEV Management & Trading Federal Territory 公司招聘中 - Ricebowl

Key Responsibilities

1. Wholesale Account Management

• Serve as the primary point of contact for wholesale partners, distributors, and resellers.
• Maintain accurate records of wholesale accounts, pricing agreements, and trading terms.
• Monitor account health, identify potential issues, and proactively propose solutions to maintain partner satisfaction.

2. Order Processing & Documentation

• Generate and manage Purchase Orders (PO), Delivery Orders (DO), and Invoices (INV) for all wholesale accounts.
• Coordinate with the logistics and warehouse teams to ensure timely and accurate fulfillment of wholesale orders.
• Monitor stock levels and communicate potential shortages or delays to wholesale partners proactively.

3. Sales Support & Reporting

• Prepare regular sales reports, order pipeline summaries, and channel performance

dashboards for the sales team.

• Support the sales team with pricing sheets, promotional materials, and product listing updates.
• Track and follow up on outstanding orders, payments, and account-related queries in a timely manner.

4. Relationship Management & Communication

• Build and nurture long-term relationships with wholesale buyers, key account managers, and distributor representatives.
• Handle wholesale partner inquiries, complaints, and feedback professionally and promptly.
• Liaise with internal teams (Operations, Marketing, Logistics) to ensure smooth execution of wholesale channel activities.

5. Digital Operations & Collaboration

• Microsoft Teams as the primary hub for daily communication, task tracking, and document collaboration.
• Manage data entry and reporting using Microsoft Excel to track order pipelines, sales,performance, and payment aging.
• Maintain up-to-date account records in the company’s ERP or order management system.

Requirements

• Experience: Minimum 2 years of professional experience in a sales support, key account management, trade marketing, or customer service role. Experience in FMCG or wholesale distribution is highly preferred.
• Education: Diploma or Degree in Business, Marketing, Sales Management, or a related field.

Technical Skills:

• Proficient in Microsoft Teams and the wider Microsoft 365 suite (Excel, Word, Outlook).
• Familiarity with ERP or order management software (e.g., SAP, SQL, AutoCount) isan advantage.
• Basic understanding of AR/AP and trade documentation processes.

Competencies:

• Excellent communication and interpersonal skills, with a customer-first mindset.
• Highly organized with the ability to manage multiple wholesale accounts simultaneously.
• Proactive problem-solver with a detail-oriented and results-driven approach.
• Comfortable working in a fast-paced, collaborative environment.

Pay: Up to RM5,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person