全职 Senior HR Generalist- Fintech 工作, 薪水, Jayapay Federal Territory 公司招聘中 - Ricebowl

About Us

We are looking for an experienced and proactive Senior HR Generalist to oversee and manage a broad range of human resource functions, including talent acquisition, payroll, employee relations, performance management, HR compliance, and HR operations.

The ideal candidate should have strong HR expertise, solid knowledge of Malaysian employment laws and statutory requirements, and the ability to work independently while partnering closely with management and employees. This role requires a hands-on HR professional who can drive HR initiatives, strengthen internal processes, and support the company's growth through effective people management practices.

Key Responsibilities

1. Talent Acquisition & Onboarding

• Manage the full recruitment lifecycle, including manpower planning, job posting, candidate sourcing, screening, interviewing, offer negotiation, and hiring.
• Partner with hiring managers to understand business needs, establish recruitment priorities, and develop effective talent acquisition strategies.
• Oversee onboarding and orientation processes to ensure a smooth and effective integration of new employees.
• Monitor recruitment progress, maintain accurate recruitment records, and provide regular updates on hiring status and recruitment performance.
• Identify opportunities to improve recruitment efficiency, candidate experience, and hiring quality.

2. Payroll Management & HR Operations

• Independently manage and oversee monthly payroll processing, ensuring accuracy, confidentiality, and timely salary disbursement.
• Ensure accurate calculation, submission, and payment of statutory contributions and deductions, including EPF, SOCSO, EIS, and PCB/MTD.
• Manage employee lifecycle administration, including employment contracts, confirmation, promotions, transfers, resignations, and exit procedures.
• Oversee attendance, leave administration, employee records, HR documentation, and personnel file management.
• Prepare and analyze HR reports covering headcount, payroll, turnover, attendance, and other key HR metrics to support management decision-making.
• Maintain the accuracy and integrity of HR systems and employee data.

3. Employee Relations & Engagement

• Act as a trusted HR partner and primary point of contact for employee relations matters, providing guidance to employees and management on HR policies and procedures.
• Handle employee grievances, disciplinary matters, investigations, and performance-related issues in a fair, professional, and consistent manner.
• Advise managers on employee management, workplace conduct, conflict resolution, and the appropriate application of HR policies.
• Develop and implement employee engagement initiatives that promote a positive workplace culture, employee satisfaction, and retention.
• Support internal communications and employee activities to strengthen collaboration and organizational engagement.

4. Performance Management & Talent Development

• Coordinate and manage the performance appraisal cycle, including KPI setting, performance reviews, confirmation assessments, and performance improvement plans.
• Work with department heads to identify performance gaps, training needs, and employee development opportunities.
• Develop and coordinate training and development initiatives to enhance employee capabilities and organizational effectiveness.
• Maintain training records and evaluate the effectiveness of learning and development programs.
• Support talent development, succession planning, and employee retention initiatives where required.

5. HR Policy, Compliance & Risk Management

• Ensure HR practices comply with applicable Malaysian employment legislation, statutory requirements, and internal company policies.
• Keep abreast of changes in employment laws and regulatory requirements, assess their impact, and recommend necessary updates to HR policies and practices.
• Review, develop, and implement HR policies, SOPs, employee handbooks, and employment documentation to ensure consistency and compliance.
• Manage HR-related compliance matters, documentation, audits, and internal reviews, ensuring records are complete and up to date.
• Identify potential HR risks and recommend appropriate measures to mitigate compliance and employee relations issues.

6. HR Strategy & Process Improvement

• Work closely with management to align HR initiatives with business objectives and organizational needs.
• Identify opportunities to streamline HR workflows, strengthen internal controls, and improve operational efficiency.
• Lead or support HR projects related to organizational development, employee experience, workforce planning, and HR system implementation.
• Provide management with HR insights, workforce reports, and recommendations to support people-related decisions.
• Take ownership of HR operations and proactively resolve issues with minimal supervision.

Requirements

• Bachelor's degree in Human Resource Management, Business Administration, or a related field.
• Minimum 3 years of relevant HR experience, preferably in an HR Generalist or HR Operations role, with hands-on experience across multiple HR functions.
• Demonstrated experience independently managing monthly payroll, including statutory contributions and deductions in Malaysia.
• Strong working knowledge of Malaysian employment legislation, including the Employment Act 1955 and applicable statutory requirements.
• Fluent in Mandarin and English, with the ability to communicate effectively with management, employees, and relevant stakeholders.
• Proven experience handling employee relations, disciplinary matters, performance management, and HR policy implementation.
• Experience managing end-to-end recruitment and collaborating with hiring managers across different departments.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Proficient in Microsoft Office applications and Google Workspace.
• Experience using HRIS, payroll systems, and employee management platforms.
• High level of integrity, professionalism, confidentiality, and attention to detail.
• Ability to work independently, manage competing priorities, and make sound HR decisions in a fast-paced business environment.

Preferred Qualifications

• Previous experience in fintech, payment services, technology, or other fast-paced business environments.
• Experience developing or improving HR policies, SOPs, and internal processes.
• Familiarity with Lark or other digital collaboration and HR management platforms.
• Strong stakeholder management skills, with the ability to work effectively with senior management and cross-functional teams.
• Proactive, hands-on, and solution-oriented, with the ability to balance operational execution and strategic HR support.
• Experience supporting organizational growth, workforce planning, and HR process transformation.