- Bukit Merah Central Region (Singapore) Singapore
全职 Customer Service Representative 工作, 薪水 up to SGD 6,200, LANGGE AIRCON SERVICES PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl
Customer Service Representative
LANGGE AIRCON SERVICES PTE. LTD.
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工作地点
职位描述
岗位职责
We are looking for a customer-oriented
Customer Service Representative
to serve as the primary point of contact for our clients. In this role, you will answer product and service inquiries, resolve complaints, and maintain high customer satisfaction. The ideal candidate is an
empathetic communicator
who can multitask and troubleshoot issues patiently in a fast-paced environment.
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Core Responsibilities
Manage customer inquiries:
Respond promptly to customer queries across various channels including
phone, email, live chat, and social media
.
Resolve complaints:
Investigate problems, determine the best solutions, and process refunds, exchanges, or returns efficiently.
Provide product guidance:
Offer accurate information regarding company products, services, warranties, and store policies.
Maintain detailed records:
Document customer interactions, account details, updates, and feedback within the company’s
CRM software
.
Escalate complex issues:
Coordinate with technical support or management when deep-level troubleshooting is required.
Support sales goals:
Identify opportunities to cross-sell or upsell products when appropriate to enhance the customer experience. [1, 2, 3, 4, 5, 6, 7, 8, 9]
Required Skills & Qualifications
Education:
Minimum of a
High School Diploma
or equivalent; a diploma or degree in business or communications is a plus.
Experience:
1–2 years
of experience in customer support, retail, or a call center environment is highly preferred.
Communication:
Exceptional
verbal and written communication skills
with a clear, professional tone.
Technical proficiency:
Familiarity with customer management platforms (e.g., Salesforce, Zendesk, HubSpot) and basic ticketing systems.
Problem-solving:
Ability to think fast, de-escalate stressful customer scenarios, and find creative solutions.
Personal traits:
Patient,
adaptable
, highly empathetic, and driven by customer satisfaction
Customer Service Representative
to serve as the primary point of contact for our clients. In this role, you will answer product and service inquiries, resolve complaints, and maintain high customer satisfaction. The ideal candidate is an
empathetic communicator
who can multitask and troubleshoot issues patiently in a fast-paced environment.
[
1
,
2
,
3
,
4
,
5
]
Core Responsibilities
Manage customer inquiries:
Respond promptly to customer queries across various channels including
phone, email, live chat, and social media
.
Resolve complaints:
Investigate problems, determine the best solutions, and process refunds, exchanges, or returns efficiently.
Provide product guidance:
Offer accurate information regarding company products, services, warranties, and store policies.
Maintain detailed records:
Document customer interactions, account details, updates, and feedback within the company’s
CRM software
.
Escalate complex issues:
Coordinate with technical support or management when deep-level troubleshooting is required.
Support sales goals:
Identify opportunities to cross-sell or upsell products when appropriate to enhance the customer experience. [1, 2, 3, 4, 5, 6, 7, 8, 9]
Required Skills & Qualifications
Education:
Minimum of a
High School Diploma
or equivalent; a diploma or degree in business or communications is a plus.
Experience:
1–2 years
of experience in customer support, retail, or a call center environment is highly preferred.
Communication:
Exceptional
verbal and written communication skills
with a clear, professional tone.
Technical proficiency:
Familiarity with customer management platforms (e.g., Salesforce, Zendesk, HubSpot) and basic ticketing systems.
Problem-solving:
Ability to think fast, de-escalate stressful customer scenarios, and find creative solutions.
Personal traits:
Patient,
adaptable
, highly empathetic, and driven by customer satisfaction
重要安全守则
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