Job Summary
Manage and oversee daily facilities operations and maintenance across assigned sites, ensuring compliance, safety, and high service quality. Lead teams and coordinate with stakeholders to drive operational excellence and continuous improvement.
Responsibilities
Manage and oversee day-to-day facilities operations and maintenance activities across assigned sites to ensure operational continuity
Plan, coordinate, and monitor preventive, corrective, cyclical, and ad-hoc maintenance works to maintain system reliability
Conduct routine inspections to verify service quality, safety compliance, and operational readiness of M&E systems and building services
Monitor fault rectification, incident response, and service recovery to meet KPI timelines and minimize downtime
Ensure proper execution of maintenance schedules and operational programmes to uphold facility standards
Act as the primary operational contact point for clients and Employer Representatives, addressing feedback and operational issues promptly
Attend site meetings, operational reviews, and coordination meetings to align stakeholders and resolve issues
Coordinate with authorities, consultants, contractors, and service providers on operational matters to ensure compliance and service quality
Maintain strong client relationships to ensure high customer satisfaction and service excellence
Supervise FM Executives, technicians, subcontractors, and specialist vendors to ensure effective team performance
Monitor contractor performance, work quality, safety compliance, and service standards to uphold contractual obligations
Review work permits, risk assessments, method statements, and maintenance reports to ensure safe and compliant operations
Ensure vendors comply with contractual obligations, SOPs, and statutory requirements to mitigate risks
Prepare operational reports, maintenance updates, KPI reports, incident reports, and service records for management review
Monitor work orders, quotations, procurement requests, and maintenance records to support operational transparency
Maintain proper documentation and timely updates in the Computerised FM System to ensure accurate records
Track operational trends and recommend corrective or preventive actions to improve facility performance
Support operational improvement initiatives, digitalisation, and productivity enhancement programmes to drive efficiency
Assist in planning and implementation of improvement works and upgrading projects to enhance facility capabilities
Ensure compliance with workplace safety, fire safety, environmental, and statutory regulations to maintain a safe environment
Support sustainability and energy-saving initiatives to promote environmental responsibility
Preferred competencies and qualifications
Degree in Facilities Management, Engineering, Built Environment, or related discipline
Minimum 5 years relevant FM experience with supervisory responsibilities
Experience in IFM operations, institutional, commercial, or government facilities preferred
Good technical knowledge of building services and M&E systems
Strong coordination and stakeholder management skills demonstrated through cross-functional collaboration
Good problem-solving and operational planning abilities applied to facility management challenges
Familiarity with CMMS/CAFM systems and Microsoft Office applications for efficient maintenance management