全职 Customer Service - Operations Admin 工作, 薪水 up to SGD 4,000, Kai Xin Crabs Pte Ltd 公司招聘中 - Ricebowl

We are looking for a responsible, organised and hands-on Customer Service & Operations Admin to support our daily business operations across multiple brands. The ideal candidate should be customer-oriented, detail-focused and able to multitask in a fast-paced working environment.

Roles & Responsibilities

1. Customer Service & Enquiries

Handle daily customer enquiries via WhatsApp, phone calls, email and other communication channels.

Provide prompt, friendly and professional assistance on product enquiries, order status, delivery arrangements and after-sales matters.

Follow up on customer requests and resolve issues efficiently.

2. Inventory & Stock Management

Conduct regular stocktaking and maintain accurate inventory records.

Monitor stock levels and highlight low-stock items or discrepancies.

Assist with inventory organisation and ensure products are properly stored and accounted for.

3. Delivery & Logistics Coordination

Coordinate daily deliveries with drivers to ensure orders are dispatched and delivered on schedule.

Prepare and organise daily delivery schedules and communicate any changes or special instructions.

Monitor delivery progress and assist in resolving delivery-related issues.

4. Order Packing & Fulfilment

Pick, pack and check orders accurately before dispatch.

Ensure all orders are properly packed, labelled and ready for collection or delivery.

Check order details against invoices or delivery orders to minimise packing errors.

5. Invoice & Administrative Processing

Record, verify and key in daily invoices and relevant transaction details into the company system.

Maintain accurate and organised records of invoices, orders and other operational documents.

Assist with general administrative duties and data entry as required.

6. Vendor & Order Coordination

Coordinate daily orders and fulfilment arrangements with vendors and suppliers.

Follow up on order confirmations, stock availability and delivery timelines.

Ensure orders are accurately communicated between the company, vendors and relevant parties.

7. Seasonal Retail & Walk-In Sales Support

Assist with walk-in sales and customer service during peak seasons, festive periods and promotional events.

Support the sales and fulfilment operations of the company’s various sister brands when required.

Assist with product display, order collection and general retail operations during busy periods.

Requirements

Responsible, organised and detail-oriented, with a strong sense of ownership.

Good communication and interpersonal skills.

Able to multitask and work independently in a fast-paced environment.

Comfortable handling administrative tasks, data entry and basic computer applications.

Willing to perform hands-on duties, including packing orders and assisting with stocktaking.

Positive attitude, proactive mindset and willingness to learn.

Prior experience in customer service, administration, logistics or order fulfilment is an advantage.

What We’re Looking For

Someone who is dependable, efficient and willing to get involved in both administrative and hands-on operational work. The successful candidate will play an important role in ensuring our daily operations run smoothly and our customers receive a positive experience.

Pay: $2,000.00 - $4,000.00 per month

Benefits:

• Flexible schedule

Work Location: Hybrid remote in Singapore