全职 Automotive Service Manager 工作, 薪水 up to MYR 7,000, Wheelcorp WP Kuala Lumpur 公司招聘中 - Ricebowl

• Education: Bachelor’s Degree in Automotive Engineering, Mechanical Engineering, Business Administration, Operations Management, or equivalent (minimum SPM credits in Mathematics).

• Experience: Minimum 5 years of hands-on experience in automotive service operations or after-sales management. Proven prior experience as a Service Manager or Assistant Service Manager within an established automotive dealership is required (direct Toyota brand experience is a strong advantage).

• Language Skills: Excellent verbal and written communication in English and Bahasa Malaysia. Proficiency in Mandarin / Cantonese is a strong advantage to engage effectively with localized customer demographics and key stakeholders.

• Technical Proficiency: Hands-on experience with Automotive Dealer Management Systems (DMS), service software, and diagnostic management workflows.

• Key Attributes: Strong leadership charisma, sharp problem-solving capabilities, high integrity, sound commercial judgment, and ability to thrive under operational targets.

• Location: Kuala Lumpur (Klang Valley)

About Wheelcorp

Wheelcorp Sdn Bhd is an authorized Toyota 3S Dealership dedicated to delivering complete automotive solutions—spanning sales, state-of-the-art service facilities, and genuine parts. Driven by a commitment to operational excellence and customer care, we aim to deliver an exceptional ownership experience and remain a trusted Toyota partner across the Klang Valley.

Role Overview

We are seeking a dynamic, strategic, and results-driven After Sales Operation Manager / Service Manager to lead our service department. In this pivotal leadership role, you will oversee day-to-day workshop operations, guide service advisors and technical teams, optimize profitability, and ensure strict alignment with Toyota principal standards.

If you are an experienced after-sales professional with strong business acumen, high operational standards, and a passion for customer satisfaction, this opportunity offers high visibility and direct impact on business growth.

Key Responsibilities

1. Operational & Technical Leadership

• Workflow Optimization: Direct day-to-day service operations, technician job scheduling, job controller dispatching, and workshop throughput to maximize bay productivity and vehicle turnaround time.

• Quality & SOP Adherence: Supervise quality control checks to ensure all repairs, servicing, and diagnostic procedures strictly comply with Toyota Standard Operating Procedures (SOPs), safety standards, and principal guidelines.

• Facility & Tool Management: Oversee workshop safety protocols, maintenance of diagnostic software, specialized equipment, and overall dealership workshop cleanliness.

2. Financial & Business Performance

• P&L & Target Achievement: Drive service revenues, parts utilization, labor efficiency, and profitability targets for the after-sales department.

• Parts & Inventory Control: Collaborate with the Parts Department to monitor stock rotation, minimize lead times for service parts, and manage operational expenditures within target budgets.

• Data & KPI Analysis: Track key operational metrics (e.g., labor efficiency, fixed absorption rate, revenue per job card), analyzing trends to execute continuous improvement plans.

3. Customer Experience & Retention

• CSI Enhancement: Drive strategies to boost Customer Satisfaction Index (CSI) scores and strengthen post-service retention rates.

• Escalation Management: Handle complex or escalated customer inquiries and technical feedback professionally, delivering prompt and satisfactory resolutions.

• Cross-Functional Synergy: Work alongside the Sales and Customer Relations teams to provide a smooth transition from vehicle purchase to long-term maintenance support.

4. People & Talent Development

• Team Supervision & Coaching: Lead, mentor, and evaluate Service Advisors, Job Controllers, Technician, Diagnostic Master Technicians, Service Admin and other workshop support staff.

• Technical Training: Identify technical skill gaps and coordinate structured training pathways with Toyota Malaysia principal programs to maintain high diagnostic and repair capabilities.

• Strategic Impact: Core leadership role with high organizational visibility, working closely with Senior Management and Toyota Malaysia principal representatives.

• Financial Rewards: Competitive salary package (RM 5,000.00 – RM 7,000.00) plus performance-based management incentives.

• Protection & Benefits: Full statutory EPF, SOCSO, and EIS contributions from day one, along with outpatient medical coverage.

• Career Advancement: Comprehensive leadership development, continuous technical updates from Toyota principal networks, and long-term career growth opportunities within the dealership group.