Brand Presentation: Introduce the brand, our ingredients and product range accurately to customers. Make sure shops meet brand standards during each shift, including personal grooming, hygiene, display and the condition of the shop and stockroom. Support in-store social media content in line with brand guidelines.
Retail Sales: Understand our service procedures and products well, give attentive service, build repeat customers and meet store sales targets. Encourage membership sign-ups.
Corporate and Bulk Orders: Develop and follow up on corporate gifting leads, including festive orders. Handle bulk orders from enquiry and quotation to delivery, confirm with management before accepting, and arrange production with the Kwai Chung workshop.
Stock and Order Handling: Handle stock checks, opening and closing stock records, replenishment, pre-orders, returns and exchanges as set out in the store SOP. Flag stock for transfer to a faster-selling shop.
Events and Partnerships: Help run seasonal pop-up counters, tastings and in-store events, and support collaborations with partner shops and corporate clients.
Team Collaboration and Reporting: Work closely with shop colleagues and the workshop, help train new frontline staff, and report sales, corporate pipeline and customer feedback to the Marketing Director.
Other Tasks: Other duties assigned by management.
Requirements
At least 3years of sales experience in premium retail, F&B, gifting or lifestyle brands; corporate or B2B sales experience is an advantage.
Fluent spoken and written English and Cantonese; Mandarin is an advantage.
Professional appearance and good communication skills.
Customer-oriented, attentive to detail and works well in a team.