全职 Perm Insurance Customer Service Executive (Live Chat - Emails) #BLM 工作, 薪水 up to SGD 4,000, RECRUIT EXPRESS PTE LTD Central Region (Singapore) 公司招聘中 - Ricebowl

Jobs Responsibilities

• Handle customer and financial representative enquiries through Live Chat, email and other digital service channels, providing accurate and timely assistance.
• Support enquiries relating to insurance policies, servicing requests and claims, including providing updates on processes, requirements and case status.
• Manage customer concerns, complaints, appeals and escalated cases; coordinate appropriate follow-up through to resolution.
• Liaise with internal teams, including Claims and Operations, to investigate enquiries, resolve complex cases and meet service commitments.
• Maintain complete and accurate records of customer interactions, service requests and follow-up actions in CRM and operational systems.
• Contribute to service improvements, process reviews and departmental initiatives, including system enhancements and UAT where required.

Job Requirements

• Prior insurance industry experience or professional insurance certifications such as BCP, PGI will be advantageous

Application Procedures

Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)

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Recruit Express Pte Ltd (EA No. 99C4599)

We regret that only shortlisted candidates will be notified.