全职 Operations Support 工作, 薪水, MAYFLOWER SAHA TRAVEL (THAILAND) CO.,LTD Johor 公司招聘中 - Ricebowl

Summary:

Responsible for handling B2B reservations, ticketing enquiries, billing, collections, sales reporting, agent onboarding, supplier coordination, and airline updates to ensure smooth daily operations and timely customer support.

Job Description:

Reservation, Ticketing & Customer Support

• Handle day-to-day enquiries from B2B agents relating to flight reservations, ticketing, cancellations, refunds, hotel bookings and travel insurance.
• Handle corporate enquiries within SLA requirements by providing timely and accurate responses to agents and resolving booking or ticketing issues to minimize customer complaints.
• Coordinate with airlines, hotels and relevant service providers when further assistance is required.
• Manage B2B customer relationships, enquiries and sales conversion during office hours and 24/7 service operations.
• Follow up on pending bookings, refunds and other operational matters to ensure timely resolution.

Billing, Statement & Collection

• Prepare and manage billing, statements and payment-related records for B2B agents.
• Monitor agents’ payment status and follow up on outstanding payments.
• Coordinate with Finance and agents to resolve discrepancies or payment issues.
• Maintain accurate records of collections and outstanding balances.

Sales & Operations Reporting

• Generate regular reports from the PS system to support management and business operations.
• Prepare sales and production reports to monitor agents’ transaction volume and performance.
• Review sales data and highlight significant changes, trends or outstanding issues to the relevant team.
• Ensure reports are accurate and submitted within the required timeline.

New B2B Agent Registration

• Manage the registration and on boarding process for new B2B agents.
• Verify required documents and coordinate with HQ for account setup.
• Follow up with HQ until the Trading ID is successfully created and activated.
• Provide the necessary information or guidance to new agents to facilitate their on boarding.

Supplier & Administrative Coordination

• Coordinate with suppliers on payment status, booking matters and other operational issues.
• Update suppliers on payment arrangements and follow up on outstanding matters.
• Maintain proper documentation and records of supplier-related transactions.
• Provide administrative support to ensure smooth daily operations.

Airline Updates & Agent Communication

• Prepare and distribute airline updates, operational notices, promotions and important travel information to B2B agents.
• Ensure agents receive the latest updates in a timely manner through the appropriate communication channels.
• Monitor airline changes and communicate relevant updates to agents and internal teams.
• Maintain proper records of important announcements and communications.

General Operations Support

• Provide day-to-day operational support to the sales and ticketing teams.
• Coordinate with HQ, airlines, suppliers, Finance and B2B agents to resolve operational matters.
• Assist in improving operational processes and ensuring smooth workflow.
• Perform other duties and ad-hoc assignments related to business operations as required.

Job Requirements:

• Diploma or Degree in Business Administration, Tourism, Travel Management, or a related field.
• Experience in travel operations, reservations, ticketing, customer service, or administrative support is an advantage.
• Good communication, interpersonal, and customer service skills.
• Proactive, responsible, and customer-oriented with a positive working attitude.
• Willing to support 24/7 service operations, if required.
• Able to multitask, manage priorities, and meet deadlines in a fast-paced environment.
• Good coordination and follow-up skills when dealing with B2B agents, airlines, suppliers, and internal departments.

Application Question(s):

• How much notice are you required to give your current employer?
• What's your expected monthly basic salary ?
• How many years of B2B sales experience do you have?

Experience:

• Ticketing and Reservation: 5 years (Required)

Work Location: In person