全职 Associate Consultant 工作, 薪水 up to SGD 5,500, WPH Digital Pte Ltd West Region (Singapore) 公司招聘中 - Ricebowl

Job Overview:
We are seeking a proactive and detail-oriented Associate Consultant / Project Coordinator to oversee the delivery and support of IT maintenance projects. In this role, you will coordinate closely with technical teams and engage with clients to ensure project requirements are met and service excellence is achieved.

The ideal candidate is customer-focused, with strong communication and organizational skills, and the ability to manage multiple projects simultaneously. You will be responsible for tracking progress, resolving issues, and driving continuous improvements in service quality and customer satisfaction. A background in IT or software, along with experience using project management tools, is highly desired.

Job Duties

Ensuring a high level of quality in the services and deliverables provided by the company

Involved in the quality assurance and service level agreement of maintenance projects

Actively assisting maintenance customers to monitor issues, changes, and handle queries they have

Work with the technical team to ensure that all fixes for maintenance projects are delivered on time

Manage and ensure timely delivery of projects

Liaising with clients to discuss and identify their project requirements

Evaluate and resolve any discrepancies and problems that arises during project delivery

Actively engaging customers to find out their level of satisfaction with the services provided

Initiate processes to improve the service level provided by the company

Analyze, remove, and proactively prevent roadblocks across team to meet quality standards, project milestones, and business objectives

Ensure project output consistently meets requirements and standards

Conduct User Requirement Workshops

Conduct User Training sessions

Qualifications and Skills

Minimum Degree in Information Technology, Computer Science or equivalent.

Preferably at least 1 year of experience in IT Software or related field.

Certifications in Project Management are advantageous.

Working knowledge in MS Office, Project Management and Visio.

Able to handle multiple tasks/projects simultaneously.

Customer-oriented person with excellent communication skills, both written and verbal.

Note: Proceeding to apply on this job post means you have read, understand, and agreed to WPH DATA PROTECTION NOTICE FOR JOB APPLICANTS *************

WPH Digital, an ISO 9001:2015 company, a technology provider focused on innovative digital solutions delivery. Together with our customers in their digital transformation journey, we leverage on the power of digital technology to create new opportunities and achieve improved operational efficiencies.

At WPH Digital, we employ emerging technologies amd end-to-end digital transformation capabilities, to build innovative apps, platforms, and services that deliver transformative experiences for our customers.

WPH Digital works with a focused number of clients, this often means you can achieve visible impact with clients far faster than it's possible to achieve in larger organisations. That could involve transforming the way they deliver products to building a brand new app for a fast-growing startup; creating a website for a large household name, or developing a new service platform for businesses.

We are seeking dynamic, dedicated, enthusiastic and motivated individuals to partake in our growth. We need strategist, passionate software talents and inspiring technologists to provide your expertise and help us accelerate our digital capabilities.

Be part of a team that shares your passion for all things digital, we are here to support you succeed. If you feel you have what it takes to be part of our dynamic and growing team, please write to us!