全职 Technical Operations Engineer 工作, 薪水 up to SGD 3,500, DATWYLER IT INFRA PTE. LTD. West Region (Singapore) 公司招聘中 - Ricebowl

Reporting To: Head of Technical & Operation
Location: Singapore
Employment Type: Full-time

1. Position Summary

Provide internal IT support, technical pre-sales assistance, modular data center project deployment, commissioning, and post-sales maintenance services for customers across Singapore and ASEAN.

2. Key Responsibilities

A) IT Support

·      Provide first and second level IT support for internal users.

·      Handle incoming support requests via phone, email, and ticketing system.

·      Troubleshoot hardware, software, and network issues efficiently.

·      Escalate complex incidents to the appropriate technical teams when necessary.

·      Assist with user account management (Active Directory, email, access rights).

·      Support the rollout of IT updates, patches, and hardware replacements.

·      Maintain clear documentation of support cases and solutions.

·      Participate in the continuous improvement of support processes and tools.

·      Conduct basic user training and provide guidance on IT best practices.

B) Technical Support (Datacenter Solution)

Pre-Sales Support

·      Gather requirements and assist in solution design and technical proposals.

·      Provide technical clarifications to customers and partners.

·      Support customer presentations, demos and proof-of-concepts.

Post-Sales Support

i)     Project and Deployment Responsibilities

•      Support site surveys, technical assessments and deployment planning.

•      Coordinate with customers, contractors and system integrators.

•      Review layouts, drawings, method statements and project documentation.

•      Perform installation supervision, testing, commissioning and integration activities.

•      Support UAT, system acceptance and handover documentation.

•      Provide on-site technical support during migration and go-live.

•      Monitor project progress and resolve technical issues.

ii) Service & Maintenance Responsibilities

•      Conduct preventive maintenance and system health checks.

•      Respond to incidents and perform troubleshooting and root cause analysis.

•      Monitor MDC systems, power, cooling, environmental and monitoring platforms.

•      Coordinate warranty claims and vendor support activities.

•      Prepare service reports and maintain asset records.

•      Support customer training and operational best practices.

3. Qualifications & Requirements

Education & Experience

·      Diploma or Higher NITEC in IT, Engineering or related discipline.

·      Knowledge of data center infrastructure, structured cabling, networking, UPS and cooling systems.

·      Knowledge of Windows OS, Microsoft 365 and network troubleshooting.

·      Previous experience in IT support or a helpdesk environment is an advantage.

·      Previous experience in Datacenter UPS and cooling system maintenance service is an advantage.

Core Competencies

• Ability to read technical drawings and installation documentation.
• Strong co-ordination, customer service and problem-solving skills.
• Ability to work independently and travel when required within ASEAN.

4. Why Join Us?

·      Dynamic international environment.

·      Professional development opportunities.

·      Exposure to data center infrastructure technologies.

·      Opportunity to participate in regional projects and customer engagements.