居家办公 Operations Officer 工作, 薪水 up to MYR 4,000, One2deal 46200 公司招聘中 - Ricebowl

• Based in Malaysia

• 1–4 years in customer service, ideally in e-commerce, courier, logistics or 3PL

• Fluent in English and Chinese (Cantonese is a plus)

• Comfortable with Excel or Google Sheets (pivot tables, VLOOKUP)

• Confident dealing with external partners and following up firmly

• Self-motivated and able to work independently from home

• Own laptop and stable internet connection

About the Role
We’re looking for a Customer Service & Operations Officer to support our cross-border e-commerce logistics operations. You’ll handle customer and merchant enquiries and work with courier partners to keep parcels moving.

Job Responsibilities

• Handle customer enquiries by email and chat, including parcel tracking, delivery issues, address changes and returns

• Follow up with courier partners on delayed, failed or missing deliveries

• Monitor shipments and flag any customs or delivery issues early

• Respond to merchant enquiries on shipment status and service issues

• Prepare simple reports on delivery performance and outstanding cases

• Handle basic billing and parcel weight queries, and escalate issues to the relevant team

• Log and follow up on claims for lost or damaged parcels

• Keep case records accurate and up to date

• Knowledge of cross-border shipping, customs duties or import permits

• Experience preparing reports for clients

• Previous remote work experience

• EPF
• SOCSO
• Annual Leave
• Medical Leave