- Outram Central Region (Singapore) Singapore
全职 Assistant Operations Manager (Outlet Lead) 工作, 薪水 up to SGD 4,500, YUM CHA RESTAURANT PTE LTD Central Region (Singapore) 公司招聘中 - Ricebowl
Assistant Operations Manager (Outlet Lead)
YUM CHA RESTAURANT PTE LTD
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About the Role
Yum Cha is an established dim sum teahouse known for our award-winning dishes and strong customer base. We are seeking an
Assistant Operations Manager (Outlet Lead)
to oversee daily Front-of-House (FOH) operations and ensure smooth, consistent service at our outlet. This role is ideal for experienced Floor Managers or Duty Managers ready to step up into a leadership position.
Job Title: Assistant Operations Manager (Outlet Lead)
Location: Chinatown
Key Responsibilities
Daily Operations
Lead FOH operations and supervise captains and service crew
Manage table flow, seating arrangements, and peak-hour service
Ensure service quality, customer satisfaction, and timely dish delivery
Handle escalated customer feedback and perform service recovery
Conduct daily floor checks to ensure outlet readiness and hygiene standards
Manpower & Training
Plan staff scheduling and manpower deployment
Train new hires on service SOPs, customer service, and operational standards
Provide performance feedback and support staff development
Inventory & Compliance
Monitor FOH inventory and manage replenishments
Ensure compliance with hygiene, safety, and operational SOPs
Support stock-taking and cost-control initiatives
Outlet Leadership
Act as outlet-in-charge in the absence of senior management
Prepare daily operational reports and highlight issues to Operations Manager
Support implementation of promotions, workflow improvements, and service initiatives
Requirements
Minimum 4-5 years of FOH experience in F&B
Prior experience as Floor Manager, Duty Manager, or supervisory role
Strong leadership, communication, and customer service skills
Ability to communicate in Mandarin to liaise with Mandarin-speaking customers, staff, and suppliers for work purposes
Ability to manage fast-paced operations and resolve issues independently
Good understanding of restaurant service standards and hygiene requirements
Positive attitude, team player, and strong sense of responsibility
Working Hours
6 days per week (rotating shifts)
Weekends and public holidays required
No 12-hour shifts
Benefits
Competitive salary package
Staff meals provided
Medical benefits
Annual leave and statutory benefits
Career progression within Yum Cha Group
Training and development opportunities
How to Apply
Apply via this platform. Applicants are encouraged to indicate their expected salary in their resume for processing.
Yum Cha is an established dim sum teahouse known for our award-winning dishes and strong customer base. We are seeking an
Assistant Operations Manager (Outlet Lead)
to oversee daily Front-of-House (FOH) operations and ensure smooth, consistent service at our outlet. This role is ideal for experienced Floor Managers or Duty Managers ready to step up into a leadership position.
Job Title: Assistant Operations Manager (Outlet Lead)
Location: Chinatown
Key Responsibilities
Daily Operations
Lead FOH operations and supervise captains and service crew
Manage table flow, seating arrangements, and peak-hour service
Ensure service quality, customer satisfaction, and timely dish delivery
Handle escalated customer feedback and perform service recovery
Conduct daily floor checks to ensure outlet readiness and hygiene standards
Manpower & Training
Plan staff scheduling and manpower deployment
Train new hires on service SOPs, customer service, and operational standards
Provide performance feedback and support staff development
Inventory & Compliance
Monitor FOH inventory and manage replenishments
Ensure compliance with hygiene, safety, and operational SOPs
Support stock-taking and cost-control initiatives
Outlet Leadership
Act as outlet-in-charge in the absence of senior management
Prepare daily operational reports and highlight issues to Operations Manager
Support implementation of promotions, workflow improvements, and service initiatives
Requirements
Minimum 4-5 years of FOH experience in F&B
Prior experience as Floor Manager, Duty Manager, or supervisory role
Strong leadership, communication, and customer service skills
Ability to communicate in Mandarin to liaise with Mandarin-speaking customers, staff, and suppliers for work purposes
Ability to manage fast-paced operations and resolve issues independently
Good understanding of restaurant service standards and hygiene requirements
Positive attitude, team player, and strong sense of responsibility
Working Hours
6 days per week (rotating shifts)
Weekends and public holidays required
No 12-hour shifts
Benefits
Competitive salary package
Staff meals provided
Medical benefits
Annual leave and statutory benefits
Career progression within Yum Cha Group
Training and development opportunities
How to Apply
Apply via this platform. Applicants are encouraged to indicate their expected salary in their resume for processing.
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