- Islandwide (Singapore) Singapore

工作地点
职位描述
岗位职责
Join Our Team and Shape the Future of the Medical-Aesthetics Industry!
Skinne runs the award-winning chain of medi-aesthetic centres in Singapore, Shanghai and Kuala Lumpur. We are looking for a proactive, organised Patient Service Officer to deliver outstanding patient service, keep our clinics running smoothly, and work closely with our doctors to deliver excellent treatments.
• Book patients’ next appointments before they leave.
• Follow up on missed appointments and post-treatment patients to support treatment compliance.
• Educate patients on approved post-treatment home care and product use.
• Support check-in, queue management and daily clinic workflow.
• Assist with pre-treatment admin, patient profiling and clinic documentation.
• Keep clinic notices, educational materials and promotional displays up to date.
• Prepare treatment stock foreach day’s appointments.
• Monitor stock levels, maintain buffer stock and submit replenishment requests.
• Record stock movements accurately and safeguard clinic inventory.
• Assist with purchase documentation and treatment consent admin when required.
• Review daily sales reports and prepare Customer Assignment to Staff (CAS) schedules.
• Keep accurate records and comply with company Standard Operating Procedures (SOPs) and operational policies.
• Support other clinic operational and admin duties as assigned.
• Polytechnic diploma or Bachelor’s degree, preferably in Business Administration, Science, Health Sciences or a related field.
• At least 2 years in operations, clinic admin, hospitality, retail or customer service, ideally in healthcare, medical aesthetics, dental, specialist clinics or wellness.
• Comfortable coordinating multiple tasks in a fast-paced environment.
• Strong customer service and communication skills.
• Able to multitask and prioritise independently.
• Skilled in stock administration and inventory management.
• Comfortable with electronic payment systems and mobile devices.
• Able to assist with pre- and post-treatment procedures.
• Open to job rotation and career path planning.
• Organised, detail-oriented and IT-proficient.
• Good spoken and written English. Proficiency in spoken Mandarin is required, as the role serves patients who communicate mainly in Mandarin.
• Salary of S$3,000 –S$5,000/month, based on experience.
• Monthly performance incentives.
• Medical benefits.
• Staff wellness and treatment benefits.
• A stable, established healthcare group with multiple clinics in Singapore.
• The chance to work closely with doctors, clinic teams and HQ departments.
Join us in delivering exceptional patient care and growing our clinics’ success.
Please complete the form before applying: *************
Pay will be commensurate with experience and qualifications, within the stated range.
Only shortlisted candidates will be notified.
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