全职 Guest Relations Executive 工作, 薪水, Mber Co-Living & Serviced Apartments 公司招聘中 - Ricebowl

Company Description

Mber Co-Living & Serviced Apartments is Singapore's latest co-living concept located on Teck Chye Terrace in the heart of the Kovan-Serangoon neighbourhood in Singapore.

Developed by boutique property group Aw & Sons Capital, it combines co-living rooms, serviced apartments, and wellness-focused workspaces within a design-led, community-centric environment. At the core of the development is Mber Club, a wellness and community platform that combines fitness, recovery, coworking, and social experiences through curated programs and events.

Designed for globally mobile professionals, creatives, entrepreneurs, and international students, Mber provides flexible accommodation that emphasizes local culture, meaningful connections, and personal wellbeing.

Mber aims to create a contemporary urban village where residents can live, work, connect, and feel a sense of belonging.

Role Description

The Guest Relations Executive is a full-time, on-site role based in Singapore, responsible for delivering a welcoming, high-quality experience for residents, members, and visitors.

Day-to-day activities include greeting and assisting guests at the reception, managing check-ins and check-outs, handling reservations and inquiries, and responding promptly to guest requests or concerns. The role also involves maintaining accurate guest records, coordinating with housekeeping and maintenance teams to ensure rooms and common areas meet standards, and supporting Mber Club events and programs with guest communication and logistics.

The Guest Relations Executive will promote services and amenities, provide information on local attractions and community activities, and help ensure that every guest experience aligns with Mber’s values of community, wellbeing, and hospitality.

Qualifications

• Strong Guest Relations and Customer Service skills, with a focus on hospitality and creating positive guest experiences.
• Clear and professional communication abilities, including confident face-to-face, phone, and email interaction.
• Experience with receptionist duties, such as check-in/check-out procedures, reservations, and basic administrative tasks.
• Basic sales and upselling skills to promote accommodation options, services, and Mber Club programs.
• Previous experience in hospitality, co-living, serviced apartments, or hotel environments is an advantage.
• Ability to work flexible hours, including evenings, weekends, and public holidays as required.
• Proficiency with booking systems and common office software; familiarity with property management systems is beneficial.
• Strong problem-solving skills, attention to detail, and the ability to remain calm and professional in high-traffic situations.
• Comfort working in a diverse, multicultural environment and engaging respectfully with guests from varied backgrounds.
• Relevant certification or diploma in hospitality, tourism, or customer service is preferred but not mandatory.