W is a destination, more than a hotel. A contemporary lifestyle brand infused with the energy of non-traditional luxury. Our philosophy is to cultivate innovative talent who represent the witty, warm and welcoming environment W is known for. Through unique recruitment and talent training, our W culture comes alive, creating the “WOW" experiences and magic our guests will remember.
Explore an exciting new career path at W Hotels where your natural talent is celebrated. W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.
W Hong Kong is hiring a Welcome Desk Agent (Front Desk Agent).
Job Descriptions
Responsible for providing a warm, welcoming and witty experience to all guests who stay at W Hong Kong. Create a WOW experience for guests by attending to their needs and provide efficient check-in and fond farewell, seize every opportunity to provide our Whatever/Whenever service commitment. Resolve guests’ complaints and introduce Marriott Bonvoy program.
Job Requirements
Experience - 1 year of work experience in related positions
Education - Bachelor degree in hospitality or relevant discipline
Language skills - Fluent in Cantonese, English and Mandarin (Japanese speaker would be an advantage)
Technical/ functional competencies - Proficiency in Opera & POS system is a plus
W Personality - Passionate, Playful, Audacious and Polished
W Look - Appear confident and well-groomed
You + You = W - Collaborate, embrace differences
Whatever/Whenever - Create the WOW experience as long as it's legal and moral
Get It Done… Make it Happen - Get things done along the way of your adventure with us
We offer promising career opportunities and excellent remuneration packages. Interested parties may apply by sending your full resume to our Director of Human Resources, W Hong Kong, 1 Austin Road West, Kowloon Station, Kowloon, Hong Kong or fax to ************* or email to [email redacted, apply via Company website].
Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.
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Marriott International is an equal opportunity employer that does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Data collected will be used for recruitment purpose only. Applicants not hearing from us within 6 weeks from the date of advertisement may consider their application unsuccessful.
Full-time,Permanent