Job Description
We are seeking a detail-oriented KYC Operations Agent to support daily verification and compliance operations within the digital payment services industry.
Job Responsibilities
- Review and verify customer information and submitted documents according to established verification procedures.
- Perform customer screening in line with Know Your Customer (KYC) and Anti-Money Laundering (AML) requirements.
- Identify discrepancies or incomplete information and follow the appropriate escalation procedures.
- Ensure accurate case processing while meeting daily productivity and quality targets.
Job Requirements
- Previous experience in data entry, customer service, administrative support or operations is preferred.
- Good attention to detail and accuracy when handling information.
- Basic computer skills and ability to follow standard operating procedures.
- Able to work full-time on-site and adapt to rotational shifts, including weekends.
- Must be available for the full contract period.
Employment Details
- Basic Salary: RM2,200 per month
- KPI Incentive: Up to RM400 per month, subject to performance
- Shift Allowance: RM400 per month for eligible GY shift employees
- Contract Duration: 3 months
- Work Location: Mercu 2, Kuala Lumpur
- Work Arrangement: Fully on-site
- Working Schedule: Rotational shifts, including weekends
- AM Shift: 7:00 AM – 4:00 PM
- PM Shift: 12:00 PM – 9:00 PM
- GY Shift: 4:00 PM – 1:00 AM
Additional Benefits
- Annual leave is provided on a prorated basis of one day per month of service.
- Tenure allowance of RM100 per year of service, subject to applicable eligibility and a maximum of RM400.
Application
Interested candidates may submit their updated resume for consideration.
Elabram is recruiting on behalf of its client for this position.
Pay: RM2,200.00 - RM3,000.00 per month
Application Question(s):
- How long is your notice period?
Work Location: In person