全职 Senior Operational Manager 工作, 薪水, SOLVE IT Federal Territory 公司招聘中 - Ricebowl

Senior Operations Manager – Job Description Job Title: Senior Operations Manager Department: Operations Experience: 8–12+ years Location: KL Employment Type: Full-time Key Responsibilities: Manage and oversee day-to-day business operations. Lead and manage operations teams, including Team Leaders and Managers. Monitor KPIs, SLAs, productivity, quality, and operational performance. Develop and implement processes to improve efficiency and customer experience. Identify operational issues and drive corrective and preventive actions. Prepare and present regular performance reports to senior management. Manage workforce planning, staffing, scheduling, and resource allocation. Ensure compliance with company policies, client requirements, and operational standards. Handle escalations and resolve complex operational issues. Work closely with HR, Quality, Training, IT, Finance, and other departments. Drive continuous improvement and process optimization initiatives. Manage client/stakeholder relationships and participate in business reviews. Coach and mentor managers and team leaders to achieve business targets.

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Work Location: In person