Role Summary
Provide Level 2 operational support for Hybrid Cloud infrastructure covering Windows Server, VMware, Nutanix, AWS and Azure environments. Responsible for incident resolution, monitoring, patching, lifecycle management, automation, and operational excellence.
Technical Skills
- Windows Server 2016/2019/2022,Active Directory, DNS, DHCP, DFS, GPO, ADFS, SCCM
- VMware vSphere, ESXi, vCenter,DRS, HA, SRM
- Nutanix Prism, AHV, AOS, CVM,LCM
- AWS: EC2, VPC, IAM, ELB, EBS,S3, Route53, CloudWatch
- Azure: Virtual Machines, VNET, Storage, Key Vault, Azure AD, Azure Site Recovery
- Patch Management, Vulnerability Remediation, Disaster Recovery and Capacity Management
Automation Skills
- Hands-on experience in Ansible and/or Terraform for infrastructure provisioning, configuration management, and automation.
- Strong scripting skills using PowerShell, Python, and/or Shell Scripting for operational automation.
- Experience developing and maintaining automation workflows, reusable playbooks, and Infrastructure-as-Code (IaC) solutions to improve operational efficiency and reduce manual effort.
Key Responsibilities
- Manage Windows, VMware, Nutanix, AWS and Azure environments.
- Perform incident, problem, change and service request management.
- Execute patching, vulnerability remediation and compliance activities.
- Participate in disaster recovery planning, testing and execution.
- Maintain SOPs, runbooks, CMDB and operational documentation.
- Coordinate with OEM vendors and cloud providers for issue resolution.
24x7 Support Coverage
Provide 24x7 operational support, monitoring, incident management, and troubleshooting to ensure service availability and business continuity.
Participate in shift-based support, on-call rotations, and major incident management activities to meet SLA commitments.
Experience
L2: 5-8 Years
Avatar Techno Services Pte Ltd. is a Consulting and Solution Provider company in the Information Technology Industry, specialized in providing sound, secure and cost-effective IT solutions to Small & Medium enterprises thereby empowering and accelerating their growth.
Incorporated in 2019, Avatar Techno Services was initially under the banner of ILC Pte Ltd., providing IT Consulting services in Singapore to a handful companies in Singapore and overseas.
Within a short-span, we have grown from simple operation providing mono-service, to a team of dedicated staff, each of which is a professional in its own field.
We have a solid reputation in the technology industry for providing excellent services to our clients. Our values are represented by our integrity, thought leadership, and commitment to maintaining a high-level of excellence in the constantly evolving world of Information Technology. We strive to build a long-lasting relationship with our customers and client satisfaction is our key performance indicator. We take pride in becoming a preferred partner for most of our clientele.
Growing over the years with our maturity in service and excellence, we progress with a clear vision of brilliance in IT.
Avatar Techno Services provides customers consulting, integration, and implementation services and specialized in bringing business process capabilities, industry experience, and solution & market expertise that can help our clientele to deploy IT solutions, maximize functionality, and rapidly achieve Return on Investment