全职 IT Application Support Analyst (Rotational 8 hours shift) 工作, 薪水 up to SGD 6,500, Combuilder Pte Ltd North-east Region (Singapore) 公司招聘中 - Ricebowl

Responsibilities:
Oversee application and production support for enterprise systems, maintaining service continuity and operational efficiency.

Coordinate incident management processes, including issue assessment, prioritisation, escalation and resolution within agreed timelines.

Investigate application and infrastructure failures through technical troubleshooting to minimise operational disruptions.

Perform system monitoring and log analysis using Grafana and Kibana/OpenSearch to detect anomalies and performance-related issues.

Execute Root Cause Analysis (RCA) and recommend corrective measures to improve application reliability.

Administer Linux/Unix environments and investigate database-related issues using SQL, MySQL and MariaDB.

Support blockchain and digital asset platforms while coordinating with technical teams to address application-related concerns.

Manage technical support and customer/client support activities, ensuring consistent service delivery across 24/7 production operations.

Requirements:
Bachelor’s degree in Computer Science, Information Technology, or any Engineering related field.

At least 5+ years of experience in software and application support, production support or IT production support operations, ITSM service escalations and application availability in a 24/7 environment.

Must be able to work on 24 x 7 rotational 8 hours shift (work 2 days, rest 2 days) including public holidays and weekends.

Strong experience in incident management, technical support and troubleshooting within enterprise application environments.

Hands-on experience with monitoring and log analysis tools, particularly Grafana and Kibana/OpenSearch.

Strong experience in Root Cause Analysis (RCA), problem investigation and production issue resolution.

Hands-on experience with Linux/Unix operating systems and relational databases, including MySQL and MariaDB, with proficiency in SQL.

Experience in supporting blockchain-based applications and digital asset platforms, preferably in financial services or trading environments.

Strong experience in customer/client support,technical coordination and application issue management.

Combuilder is a Singapore Head-quartered IT services company having extended operations in Beijing, China. We are a professional, vision-driven organisation focused on superior customer satisfaction to provide affordable, high quality, reliable and timely large-scale systems solutions.

Our company is involved in the design and development of large scale software systems since Year 1999, mainly for railway, MRT and MINDEF projects. We are the sub-contractor and strategic partner of ST Electronics (Transport Business Unit, Large Scale Group) and ST Training & Simulation.