全职 Regional IT Support Analyst (APAC) 工作, 薪水, Foster + Partners Hong Kong 公司招聘中 - Ricebowl

Description

This role is ideal if you want to:

• Provide hands-on technical support across a diverse technology environment, resolving incidents and service requests that directly impact users.
• Build trusted relationships with colleagues, office leadership and global technology teams across multiple APAC locations.
• Play an important role in maintaining reliable workplace technology, including endpoint devices, collaboration tools and audio-visual systems.
• Support regional technology initiatives, office changes and infrastructure activities that enable business success.
• Contribute to the continuous improvement of IT service delivery, operational processes and the overall employee technology experience.

What you will bring to the team:

• Experience delivering 1st, 2nd and 3rd line IT support within a busy enterprise environment, including both desk-side and remote support.
• Strong knowledge of end-user technologies, including Windows and macOS devices, Microsoft 365, mobile platforms and IT service management processes.
• Proven ability to manage and prioritise multiple incidents, requests and operational activities while maintaining high levels of customer service.
• Excellent stakeholder management skills with the ability to communicate effectively across users, leadership teams, suppliers and technical specialists.
• Strong troubleshooting and problem-solving capabilities, with the confidence to identify root causes and drive issues through to resolution.
• Effective communication and documentation skills, with the ability to provide clear updates, maintain accurate records and share technical knowledge.
• A proactive and customer-focused mindset, with a commitment to continuous improvement, service excellence and delivering positive technology experiences.

What we offer:

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