Test Drive Specialist
Position Summary
The Test Drive Specialist is responsible for ensuring a seamless and professional test drive experience by preparing test drive vehicles, coordinating appointments, conducting vehicle orientation, and supporting customers throughout the test drive process. The role works closely with the Sales Executive, who remains the primary contact for sales discussions and vehicle purchase enquiries.
Key Responsibilities
Test Drive Operations
Prepare and maintain all test drive vehicles in showroom-ready condition.
Ensure vehicles are fully charged, clean, and roadworthy before each appointment.
Conduct pre-drive and post-drive vehicle inspections.
Schedule and coordinate test drive appointments with the sales team.
Maintain accurate test drive records and vehicle utilisation logs.
Customer Support
Verify customers' driving licences and ensure completion of required documentation.
Provide a safety briefing and explain vehicle controls before the test drive.
Accompany customers during test drives.
Demonstrate vehicle functions, EV charging features, driving modes, and safety systems.
Answer operational and technical questions relating to vehicle usage.
Fleet Management
Monitor battery charging status and charging schedules.
Coordinate servicing, repair, and maintenance of test drive vehicles.
Report vehicle damages, faults, or incidents promptly.
Ensure all vehicles comply with company and regulatory requirements.
Showroom Support
Support showroom events, exhibitions, roadshows, and promotional activities.
Assist in vehicle display arrangement and showroom vehicle movement.
Work closely with Sales Executives to ensure smooth customer handover before and after test drives.
Requirements
Valid Singapore Class 3 Driving Licence.
Good driving record with at least 2 years of driving experience preferred.
Passionate about electric vehicles and automotive technology.
Good communication and interpersonal skills.
Able to work weekends and public holidays.
Basic computer literacy and record-keeping skills.
KPIs
Test drive vehicle readiness rate.
Number of completed test drives.
Vehicle fleet condition and maintenance compliance.
Customer satisfaction relating to test drive experience.
Test drive appointment fulfilment rate.
Safety and accident-free driving record.
China Harmony New Energy Auto Holding Limited, which is a leading comprehensive automobile service group in China, specializes in luxury and super luxury car brands, it was listed on the stock market of Hong Kong in 2013(hereinafter referred to as China Harmony Auto Holding Ltd., Stock code: 03836. HK).
The group will focus on the main business of luxury and super luxury automobile sales, covering the whole industry chain of new energy vehicle manufacturing, sales and after-sales service, and will provide customers with high-quality travel services of high efficiency, convenience and harmony between people and vehicles.
As of June 30, 2023 , harmony automobile has represented 14 luxury and super luxury brands, 79 authorized dealer outlets and a service network covering 40 cities in 16 provinces in China.
Harmony Group always adheres to the core values of "simplicity, efficiency, happiness and efforts are equal to all in". It aims to create a respected century old enterprise, and deeply engages in the main business of luxury and super luxury automobile sales. In addition, it invests in intelligent manufacturing, sales and after-sales business of new energy vehicles, focuses on the present, lays out the future, and seeks to create an automobile service industry ecosystem with mutual support, business collaboration and co evolution of various business sectors. It creates a harmonious life in the digital era for users with the ultimate intelligent technology and service experience, and leads the development of the industry in the future.