全职 Customer Service Team Leader -Mandarin Speaker 工作, 薪水 up to MYR 5,500, Transcosmos Malaysia Federal Territory 公司招聘中 - Ricebowl

We’re Hiring: Traditional Mandarin + English Speaking Call Centre Team Lead

Location: Sunway Visio Tower, Kuala Lumpur

Do you speak Mandarin and English fluently and have a passion for leading teams?
We’re looking for a Customer Service Team Lead to guide, motivate, and inspire a high-performing customer service team — delivering exceptional experiences for global clients..

What You’ll Do

• Lead, coach & support a team of customer service agents.
• Handle escalated issues and complex inquiries in Cantonese, Mandarin & English.
• Track KPIs, conduct performance reviews, and drive improvements.
• Foster collaboration, accountability, and a positive team culture.
• Recommend and implement strategies to improve service quality.

What We’re Looking For

• Diploma or higher (SPM with strong experience may be considered).
• At least 2 years’ BPO/Call Center experience, with 1 year in a Team Lead role.
• Fluent in Cantonese & English (spoken and written).
• Strong leadership and people management skills.
• Analytical, problem-solving mindset with a focus on results.
• Flexible and thrives in a fast-paced, dynamic environment.

Job Types: Full-time, Permanent

Pay: RM4,500.00 - RM5,500.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Experience:

• Team Lead: 1 year (Required)

Language:

• Mandarin (Required)

Work Location: In person