全职 HR Assistant ( Screening Associates) 工作, 薪水 up to MYR 2,300, Smart Screen Asia Federal Territory 公司招聘中 - Ricebowl

Key Responsibilities1. Candidate Screening & Verification

• Conduct background screening and verification checks based on client requirements and approved screening procedures.
• Review candidate information, resumes, application forms, and supporting documents.
• Verify employment history, education qualifications, professional credentials, and other relevant information.
• Identify inconsistencies, gaps, discrepancies, or potentially inaccurate information for further investigation.
• Conduct appropriate verification through authorised and reliable sources.

2. Background Research

• Perform structured online and database research to validate candidate information.
• Review publicly available information where permitted and relevant to the screening scope.
• Conduct company, employment, education, and professional background research.
• Cross-check information from multiple sources to ensure accuracy and reliability.
• Document findings clearly and objectively.

3. Employment & Reference Checks

• Contact previous employers, HR departments, institutions, or authorised referees where required.
• Verify employment dates, positions, responsibilities, reason for leaving, and other approved employment details.
• Conduct reference checks professionally and maintain appropriate confidentiality.
• Follow up systematically when verification information is incomplete or unavailable.

4. Document Review & Validation

• Review identification documents, certificates, employment records, licences, and other supporting documents.
• Check documents for completeness, consistency, and potential discrepancies.
• Escalate questionable or unusual findings to the Team Lead or Manager.
• Maintain accurate records of verification outcomes and supporting evidence.

5. Screening Report Preparation

• Prepare professional and accurate screening reports based on verified information.
• Ensure all findings are clearly documented and supported by appropriate sources.
• Highlight discrepancies, exceptions, unresolved information, and relevant findings.
• Ensure reports are completed according to client requirements and agreed turnaround times.
• Proofread reports before submission to maintain high standards of accuracy and presentation.

6. Client & Internal Coordination

• Liaise with internal teams regarding screening requirements, case status, and outstanding information.
• Clarify screening requirements where necessary before commencing checks.
• Provide timely updates on screening progress, delays, and exceptional cases.
• Support the team in handling urgent or priority screening requests.

7. Case Management & Administration

• Maintain accurate records of all screening cases in the relevant system or database.
• Update case status, verification progress, follow-ups, and completion dates.
• Ensure proper filing and secure handling of confidential candidate information.
• Monitor assigned cases to ensure they are completed within required turnaround times.
• Maintain a well-organised workflow and prioritise cases according to urgency.

8. Confidentiality, Compliance & Data Protection

• Handle personal and confidential candidate information with a high level of discretion.
• Follow company policies, client requirements, and applicable data protection and screening procedures.
• Ensure information is accessed, stored, shared, and disposed of appropriately.
• Maintain professional and ethical standards throughout all screening activities.
• Immediately escalate any potential compliance or confidentiality concerns.

9. Quality Assurance

• Maintain a high level of accuracy across all screening activities and reports.
• Conduct appropriate quality checks before closing or submitting cases.
• Minimise errors, incomplete checks, and inaccurate reporting.
• Participate in internal quality reviews and process improvement initiatives.
• Support the team in maintaining consistent screening standards.

10. Process Improvement

• Identify opportunities to improve screening processes, turnaround time, documentation, and service quality.
• Provide feedback on recurring issues and operational challenges.
• Assist in developing templates, checklists, and standard operating procedures.
• Stay updated on relevant screening practices, research methods, and operational requirements.

Key Performance Indicators (KPIs)

• Screening cases completed within agreed turnaround time
• Accuracy of screening and verification results
• Quality and completeness of screening reports
• Number of cases successfully completed
• Follow-up and response turnaround time
• Accuracy of data entry and case documentation
• Number of errors or rework cases
• Compliance with screening procedures
• Client/internal stakeholder satisfaction
• Confidentiality and data-handling compliance
• Productivity and case-management efficiency

Candidate Requirements

Education

• Diploma or Bachelor's Degree in Business Administration, Human Resources, Psychology, Law, Management, Communications, or a related discipline.
• Fresh graduates may be considered for junior-level opportunities if they demonstrate strong research, communication, and analytical skills.

Pay: RM2,100.00 - RM2,300.00 per month

Work Location: In person