全职 Senior Engineer – Level 2 Lead | Systems SME - Incident Owner 工作, 薪水 up to SGD 3,700, SHINY PEOPLE HR CONSULTANCY PTE. LTD. 公司招聘中 - Ricebowl

Looking for a strong

L2 Lead / Infrastructure SME

to take ownership of critical incidents, complex environments and technical problem management.

JOB DESCRIPTION:
Lead major incidents and high-impact IT outages

Drive deep technical troubleshooting & RCA

Own problem management and eliminate recurring issues

Act as the escalation bridge between customers, vendors and technical teams

Oversee Windows Server, network, security, cloud & infrastructure operations

Provide advanced Microsoft 365 / Azure AD support

Support firewall, VPN, virtualisation and backup environments

Plan and execute complex infrastructure changes

Develop runbooks, standards and technical procedures

Coordinate security hardening and incident response activities

Mentor L2 engineers and guide L1 leads

Provide technical input for service reviews and improvement plans

DESCRIPTION:
Diploma / Degree in IT, Computer Science or equivalent

5–10 years infrastructure / IT operations experience

Strong Windows Server, Active Directory / Azure AD & Microsoft 365 knowledge

Good understanding of networking, firewall & VPN environments

Experience with major incident management & RCA

Strong customer/vendor management skills

Comfortable leading technical teams during critical incidents

Good PowerShell / Bash and automation mindset

Nice to have:
Microsoft role-based certifications, ITIL, Fortinet / Sophos / Palo Alto certifications or equivalent.

Ideal for:
A Senior Infrastructure / Systems Engineer ready to become the

technical owner and escalation point

for critical customer environments.

Jayxen Ong | EA Licence No: 24C2176 | Shiny People HR Consultancy Pte. Ltd. | Reg No: R24121542

We specialise in connecting businesses with talents and providing expert human resources solutions. Our comprehensive services encompass recruitment and staffing, HR consultancy, and payroll administration. With a commitment to excellence and a client-centric approach, we tailor our solutions to meet your unique needs. Partner with us to build a motivated and high-performing workforce.

UEN: 202402994E

EA Licence No: 24C2176