全职 Customer Service Executive 工作, 薪水, BACCUS SDN BHD Johor 公司招聘中 - Ricebowl

Customer Service

BACCUS SDN BHD is looking for a responsible and detail-oriented Customer Service  to join our operations team in Taman Perniagaan Setia, Johor Bahru. This is a full-time position suitable for candidates who are interested in developing their career in purchasing and procurement.

Job Responsibilities

A. Customer Service

1.     Responsible for preparing customer quotations, processing customer orders, managing sales orders, issuing invoices, handling customer complaints, and performing other related duties as assigned.

2.     Verify the accuracy of customer purchase orders, including product codes, pricing, minimum order quantities (MOQ), shipping arrangements, and requested delivery dates before processing sales orders.

3.     Communicate customer requirements clearly to internal departments to ensure effective stock planning, purchasing, and order fulfilment.

4.     Coordinate closely with Purchasing, Warehouse, Logistics, Finance, and other relevant departments to meet customer expectations.

5.     Monitor daily order fulfilment and coordinate with internal teams to ensure on-time customer deliveries.

6.     Monitor shipment status and follow up on delivery schedules to ensure timely arrivals.

7.     Respond promptly and professionally to customer enquiries via email, telephone, WhatsApp, and other communication channels.

8.     Proactively resolve customer issues relating to orders, delivery arrangements, documentation discrepancies, and invoices.

9.     Manage customer ad hoc requests, including urgent orders, changes to delivery dates, and order quantity adjustments.

10. Build and maintain strong customer relationships by providing reliable and professional service.

 Job Requirements

·      Minimum 3 years of working experience in customer service or a related field.

·      Diploma or in any relevant field.

·      Proficient in Microsoft Excel and Microsoft Word.

·      Able to communicate effectively in English ,Bahasa Malaysia ,Mandarin.

·      Mandarin is an added advantage.

·      Good organisational, communication, coordination, and follow-up skills.

·      Responsible, detail-oriented, proactive, and able to work independently.

·      Customer-focused with strong problem-solving and relationship-management skills.

·      Able to manage multiple tasks and meet deadlines in a fast-paced working environment.

·      A positive team player with a strong sense of responsibility and commitment to customer satisfaction.

About BACCUS SDN BHD

BACCUS SDN BHD specialises in flavour solutions, providing quality flavour products and services to support the food and beverage industry.

We work closely with our customers and suppliers to deliver reliable products, efficient service, and solutions that enhance product quality and consumer experiences.

As our business continues to grow, we are looking for a dedicated and responsible Customer Service to join our team and support our customer service and purchasing operations.

How to Apply

If you are interested in joining BACCUS SDN BHD and meet the requirements above, please submit your CV/resume to *************

We look forward to hearing from you and welcoming the right candidate to our team.