全职 Hostel Manager 工作, 薪水 up to SGD 3,500, TALENTS@WORK PTE. LTD. Islandwide (Singapore) 公司招聘中 - Ricebowl

If you are a hands-on hospitality professional who enjoys leading operations, developing teams, and improving guest experience, this is an opportunity to take on a key management role overseeing hostel operations in Singapore.

This role is suitable for someone who is operationally strong, people-oriented, and commercially aware. You will play an important part in ensuring smooth day-to-day operations, maintaining service standards, and supporting overall business performance.

Working Schedule

• 5-day work week, with 2 days off
• 9:00 AM to 6:00 PM
• Off days assigned by Management
• As hospitality is a 7-day operation, candidates should be prepared to work outside normal office hours, including weekends and Public Holidays, when operationally required
• Location: Near Chinatown MRT/Lavender MRT

Key Responsibilities

Hostel Operations

• Oversee day-to-day Front Office, Housekeeping, and general property operations
• Ensure SOPs and service standards are consistently followed
• Conduct regular property inspections
• Coordinate maintenance matters and follow through on issue resolution
• Manage purchasing, supplies, and inventory with attention to cost control
• Oversee reservations, group bookings, and guest requests
• Identify process gaps and improve operational efficiency and productivity

Guest Experience

• Maintain strong guest service standards
• Handle guest feedback, complaints, and service recovery
• Monitor guest reviews and address recurring issues
• Maintain a welcoming, safe, and positive hostel environment
• Support continuous improvement in guest satisfaction

People Management

• Recruit, train, roster, and supervise hostel staff
• Manage attendance, leave, scheduling, and manpower deployment
• Set clear expectations and maintain team accountability
• Conduct coaching, training, and performance reviews
• Address performance, disciplinary, and attendance matters appropriately
• Build a culture of ownership, teamwork, and reliability

Commercial / Financial Management

• Monitor occupancy, rates, booking trends, and property performance
• Support direct bookings, group bookings, and other revenue opportunities
• Monitor operating expenses and identify opportunities to improve profitability
• Manage budgets and forecasts for the property
• Control unnecessary spending and wastage
• Balance guest experience with sound commercial decisions

Compliance / Safety

• Ensure compliance with licensing, fire safety, workplace safety, and regulatory requirements
• Maintain operational records and incident reports
• Ensure emergency, security, and safety procedures are followed
• Escalate significant operational or compliance issues to Management when required

Requirements

• Diploma or Degree in Hospitality Management, Tourism, Business Management, or a related discipline
• Hospitality operations experience in a supervisory or managerial capacity
• Experience in hostel, hotel, serviced apartment, or accommodation operations is an advantage
• Strong leadership and people management skills
• Good working knowledge of Front Office, Housekeeping, Reservations, and Guest Services
• Commercial awareness, including understanding of occupancy, rates, operating costs, budgets, and profitability
• Comfortable using property management, reservation, or booking systems
• Strong spoken and written English
• Organised, resourceful, and able to work independently
• Comfortable working weekends and Public Holidays when operationally required

Benefits

• Medical and insurance coverage
• Complimentary stays at the Group’s hostels and hotels within the region
• Opportunity to take on a leadership role with broad operational exposure across hospitality functions

Talents@Work Pte Ltd (21C0501)

Tan Jin Kai (R23115830)