Proven analytical abilities with solidexperience in a Production Support setting.
Strong SQL and Unix shell scripting
Incident, problem, and service Outagemanagement experience is Plus.
Good Communication and Articulation Skills
Familiarity with Teradata or Hadoop.
Familiarity with any job scheduling tool.
Roles/Responsibilities:
Troubleshoot Batch Issues & root causesto Mitigate Impacts to SLA
Perform root cause analysis on internal andexternal data and processes to answer specific business questions and identifyopportunities for improvement.
Provide operational support and ensure SLIof Applications
Proactively Identify and Identifyopportunities for preventive Maintenance
Respond on time to the queries raised byvarious business units
Provide Timely updates (Status, Progress,Issues, Resolutions) to Business Stakeholders
Participate in Disaster Recovery andBusiness Continuity exercise