- North Bridge Road Downtown Core Central Region (Singapore) Singapore
全职 Reservations Executive 工作, 薪水 up to SGD 3,200, EL DEVELOPMENT (VENTURES) PTE. LTD. Central Region (Singapore) 公司招聘中 - Ricebowl
Reservations Executive
EL DEVELOPMENT (VENTURES) PTE. LTD.
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Summary
This position is responsible for answering and responding effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manner.
Responsibilities
Respond to enquiries about hotel products and services by telephone and email according to standard guidelines.
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features to promote its products and services.
Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
Determine guest needs and quote the appropriate room and rate as per requirements.
Input booking information into the Reservation System.
Process amendments to reservations such as extensions, early departures, etc.
Record special billing arrangements for groups.
Coordinate and communicate with all other departments to ensure a smooth operation
Qualifications / Experience
Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing.
Excellent reading, writing and oral proficiency in English language.
Proficient in MS Excel, Word, & PowerPoint.
Good communication skills.
Service oriented with an eye for details.
Ability to work effectively and contribute in a team.
Self-motivated and energetic.
Experienced candidate can be considered for Senior position
At Pullman Singapore Hill Street – our world is your playground.
The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.
Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travellers who have wide connections and enjoy combining work and pleasure.
Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.
This position is responsible for answering and responding effectively to all enquiries on Hotel reservations in a knowledgeable, courteous and prompt manner.
Responsibilities
Respond to enquiries about hotel products and services by telephone and email according to standard guidelines.
Maintain complete knowledge of all food & beverage services, outlets and hotel services/features to promote its products and services.
Understand Revenue management strategies, up-sell and promote Hotel facilities & services at every available opportunity in order to maximize sales revenue.
Determine guest needs and quote the appropriate room and rate as per requirements.
Input booking information into the Reservation System.
Process amendments to reservations such as extensions, early departures, etc.
Record special billing arrangements for groups.
Coordinate and communicate with all other departments to ensure a smooth operation
Qualifications / Experience
Minimum 1 year of experience in a similar capacity or preferably in the area of guest services/tele-marketing.
Excellent reading, writing and oral proficiency in English language.
Proficient in MS Excel, Word, & PowerPoint.
Good communication skills.
Service oriented with an eye for details.
Ability to work effectively and contribute in a team.
Self-motivated and energetic.
Experienced candidate can be considered for Senior position
At Pullman Singapore Hill Street – our world is your playground.
The 350-room hotel will feature a rooftop bar and executive lounge with sweeping views over Fort Canning, the Singapore River, and St Andrew’s Cathedral, along with a vibrant lobby, health and fitness centre and pool.
Pullman is the high-end international brand of the Accor group, mainly targeted at cosmopolitan travellers who have wide connections and enjoy combining work and pleasure.
Accor is a world leading augmented hospitality group, with over 40 brands and more than 5,300 hotels all over the world. Come join us to make the world more welcoming, caring and inspiring.
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