Job Duties & Responsibilities:
- Provide L1 IT support for desktop applications and IT infrastructure.
- Provide timely and effective technical support to end-users through the IT helpdesk.
- Troubleshoot and support MS Windows, MS Office, email, file and print services, wireless LAN, IoT, VPN, and backup systems.
- Provide technical support, setup, maintenance, and upgrades for PCs, laptops, printers, and mobile devices.
- Provide day-to-day hardware and software support, including client PC troubleshooting.
- Provide Level 1 support for RSH Tier 1 applications, including HIS, LIS, FIS, and eHR.
- Ensure compliance with company policies, procedures, and IT standards.
- Work closely with the Malaysia IT Team to support IT operations across HMI Group of companies.
- Perform other duties and tasks as assigned by the Manager from time to time.
Requirements:
- Diploma or Degree in Computer Science, Information Technology, or a related field.
- Minimum 1 year of experience in IT support, preferably providing end-user support.
- Basic knowledge of LAN and server technologies.
- Good troubleshooting and problem-solving skills.
- Good communication and interpersonal skills.
Pay: RM2,000.00 - RM2,500.00 per hour
Benefits:
- Health insurance
- Professional development
Work Location: In person