全职 Online Sales Executive 工作, 薪水 up to MYR 4,000, Bykare Federal Territory 公司招聘中

Online Sales Executive

KL City, Federal Territory

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工作地点

职位描述

任职资格

Diploma or Degree in Business, Marketing, Communications, or related fields.
1-2 years of experience in online sales, customer service, or e-commerce operations.
Language required: Mandarin & English
Fresh graduates are encouraged to apply.
Required skills: Customer Relationship Management (CRM), Sales Strategy, E-commerce Platforms, Online Sales, Communication Skills
Proficiency in Shopee, Lazada, TikTok Shop, WhatsApp Business, and CRM software.
Strong communication and problem-solving skills.
Ability to multitask, stay organized, and respond quickly to customer enquiries.
Customer-oriented mindset with a positive attitude.

岗位职责

Online Sales & Customer Enquiries:
Handle incoming enquiries from Shopee, Lazada, TikTok Shop, WhatsApp, and social media channels.
Provide professional and prompt responses to customer queries, ensuring high satisfaction.
Assist customers with product recommendations, order processing, and after-sales support.
Follow up on potential leads to convert enquiries into sales.
Customer Relationship Management (CRM):
Build and maintain strong relationships with new and existing customers.
Manage and update customer databases, ensuring accurate records of interactions.
Send personalized follow-ups, promotions, and retention campaigns to increase customer loyalty.
Gather feedback from customers and provide insights to improve service quality.
Sales Performance & Reporting:
Track and analyze enquiry conversion rates, response times, and customer engagement.
Work closely with the marketing team to improve sales strategies and optimize online customer interactions.
Provide regular reports on customer trends, sales performance, and common inquiries.

重要安全守则

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