全职 IT Administrator Assistant 工作, 薪水 up to MYR 3,000, UNCLE DON`S MANUFACTURING SDN BHD Federal Territory 公司招聘中 - Ricebowl

SUMMARY SCOPE & RESPONSIBILITIES:
To ensure that all IT systems, technical support, reporting and control procedures for HQ and all outlets are maintained and functioning according to the company's policies and applicable requirements. This includes SIS POS, CCTV, servers, data backups, computers, internet, Wi-Fi, printers, photocopiers, authorised system access and IT equipment. He / She will oversee and coordinate IT support across HQ and multiple outlets, including vendor coordination, laptop repairs, staff IT handovers, new outlet setup, event audiovisual support, Google Reviews reporting, Google Business Profiles setup website coordination. This role involves ensuring System reliability, data security and timely technical assistance, including urgent support during outlet business coverage, to maintain smooth daily operations.

1. OUTLET IT SUPPORT
SIS pos support - Receive issues from outlet managers and coordinate with the SIS team. Assist with approved item and pricing setup, ordering terminals, computers freeing, POS printers and other problems affecting service. Obtain the required approval before changing prices, items or system settings. Test the result with the outlet manager and confirm the system works before closing the issue.

2.CCTV SUPPORT
Coordinate camera faults, recording problems and playback issues with the CCTV team. Follow up until recording and camera functions are restored. Handle footage requests only with authorised approval and share footage securely.

3.COMPUTERS, INTERNET and WIFI
Troubleshoot outlet computers, internet, Wi-Fi, printers and related IT equipment. Coordinate repairs or technical assistance. Provide a temporary solution where possible to reduce disruption to service.

4. HQ IT SUPPORT IT Account & Access Management:
Create and set up webmail accounts for new joiners, ensuring timely access to company email services. Manage the registration, activation, and deactivation of door access for new employees and resigned/terminated staff. Manage and monitor all company Gmail accounts across HQ and outlets, including user access, password management, account setup, and access control.

Servers and backups:
Monitor HQ server operations and scheduled backups. Check backup results, investigate failures and coordinate technical support for server Issues. Keep backup records and perform periodic restore tests to confirm company documents can be recovered.

Internet, Wi-Fi and photocopiers:
Troubleshoot HQ internet and Wi-Fi issues and coordinate with the service provider. Assist with photocopier, printing and scanning problems. Arrange servicing when required and confirm the equipment works afterwards.

Staff laptop repairs:
Liaise with Dorich when company laptops require repair. Record the fault and obtain approval before incurring repair costs. Arrange document backup where possible before sending the laptop for repair. Track the repair, keep the staff member informed and test the laptop upon return.

Finance and HR assistance: Provide ad hoc IT assistance to Finance and HR for computers, software, access, scanning, printing and document recovery. Agree on priorities and completion deadlines. Protect confidential financial, employee and company information.

5. STAFF DEPARTURE AND LAPTOP HANDOVER
Confirm which company documents and accounts require handover. Back up company documents to an approved company location. Verify the backup and confirm the relevant department can access the documents. Coordinate removal of system and account access at the time authorised by HR or management. Obtain clearance before deleting files, cleaning or resetting the laptop. Prepare the laptop with approved software and access for the next employee. Test the laptop and record the equipment handover. Do not erase or reset a laptop before the company document backup is verified and clearance is obtained.

6.NEW OUTLET SET UP
Assist with new outlet setup and relocation projects, coordinating with SIS POS, CCTV, internet, and other relevant equipment teams to ensure smooth and timely impl Track installation progress against the opening schedule. Test terminals, approved menu and prices, ordering, billing, printers, internet, Wi-Fi, cameras and recording. Report outstanding issues early and confirm readiness with Operations before the outlet opens.

7. EVENT SUPPORT
Set up TVs, projectors, laptops, cables, adapters and related display or audio connections. Test the actual videos, presentations and sound before the event starts. prepare a backup connection or content copy where available. Provide IT assistance during assigned events and ensure equipment is returned safely.

8. GOOGLE REVIEW AND DIGITAL SUPPORT
Compile customer comments and feedback from all Outlet Google Reviews. Submit a weekly summary highlighting complaints, repeated issues and feedback requiring action. Escalate urgent feedback when identified. Assist with outlet Google Business Profile issues. Coordinate website faults and approved updates with the website team and confirm completion.

9. ISSUE TRACKING AND COMMUNICATION
For eoeery reported issue, record: Outlet or HQ department and person reporting. Date and time received. Problem, priority and effect on operations. Actions taken and vendor reference, where applicable. Progress updates, outstanding action and person responsible. Resolution and confirmation from the affected user or outlet manager. Follow up open issues, escalate problems affecting sales or service, and submit weekly open-issue updates and a monthly KPI report.

10. AVAILABILITY AND WORKING ARRANGEMENT Uncle Don's outlets operate from 12:00 noon to 1:00 am, Monday to Sunday. Urgent IT support is required during these hours, including after 5:00 pm. He /she must be reachable during his agreed on-call coverage, respond to urgent issues and coordinate assistance until the problem is resolved or a temporary solution is in place.

11. APPROVALS AND PROFFESIONAL CONDUCT Obtain approval before incurring expenses or changing prices, system settings or access rights. Protect company documents, passwords, CCTV footage and confidential information. Report suspected security incidents immediately. Inform the supervisor when training, access or additional resources are required. Perform other reasonable IT and Operations support duties assigned by the company that are consistent with the role.

KEY PERFORMANCE INDICATORS:
1. OUTLET OPERATION URGENT IT RESPONSE
2. PROGRESS UPDATES
3. ROUTINE REQUESTS
4. POS SETUP & CHANGES
5. SERVER BACKUPS
6. LAPTOP & COMPUTER REPAIRS
7. FINANCE AND HR MATTER SUPPORT
8. DEPARTING STAFF ARRANGEMENTS
9. LAPTOP REASSIGNEMENT
10. NEW OUTLETS OEPNING SUPPORT
11. EVENT SUPPORT
12. GOOGLE REVIEWS & BUSINESS SETUP
13. ISSUE RECORDS AND CLOSURE
14. CONFIDENTIALITY AND APPROVALS
15. OTHER AD HOCK TASK ASSIGNED BY THE HOD

Job Type: Full-time

Pay: RM2,500.00 - RM3,000.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Work Location: In person