全职 Service Manager 工作, 薪水 up to MYR 6,500, Kulim Topwheels (Langkawi) Kedah 公司招聘中 - Ricebowl

Diploma or Degree in Automotive/Mechanical Engineering or related field.

Minimum 3 years of relevant experience (automotive or dealership experience preferred, experience with Toyota brand is an added advantage).

Strong leadership and team management abilities.

Excellent interpersonal and communication skills for effective engagement with staff and customers.

Good organizational and administrative capabilities.

Proficient in Microsoft Office and dealership management systems.

Willingness to travel interstate for business purposes when required.

Manage branch Service Operations & Service Team to ensure achievement in monthly and yearly target.

Responsible for achieving targeted workshop productivity, efficiency and labour sales through effective utilization of 3-in-1 as a management tool.

Ensure strict compliance to company’s policies and procedures pertaining to warranty jobs, cash and credit cards.

Ensure prompt submission of well documented special service campaigns, technical report and fix-it-right programs.

Compliance to Toyota Services standard operating procedures.

Strategize in carrying out marketing activities and expand spotter network, to achieve Service targets.

Manage the retail sales by organizing and leading Service Advisor in their achievement of targeted sales, throughput and implement aggressive selling and customer retention activities.

Responsible for effective utilization of 3-in-1 system to monitor WIP, back order, follow up, appointment and service reminders.

Plan and manage front office reception to achieve targeted customer satisfaction index by ensuring effective implementation of service performance standard.

Ensure effective liaison on operational and administrative matters with both internal department and external suppliers.

Liaise with the respective team leaders in identifying the training needs and selection of suitable technician for the respective technical training programs.

Initiate regular meeting/discussion/report on job distribution, handover and other related operational problems to achieve a high degree of customer satisfaction.

Undertake any other ad-hoc assignments or duties assigned by superior when required.