全职 Manager, SOC Services (First Visit Resource Team) 工作, 薪水, National Healthcare Group 公司招聘中 - Ricebowl

• Stakeholder Management – Ability to build and maintain effective working relationships across departments and the wider NHG ecosystem.

• Leadership & People Management – Strong capability in leading teams, workforce planning, rostering, performance management, staff development, and fostering a positive work environment.

• Process Improvement & Design – Ability to analyse, simplify, and optimise complex operational workflows, including developing and maintaining process maps and standard operating procedures.

• Data Analytics & Reporting – Competent in interpreting operational data, identifying trends, and translating insights into actionable improvement initiatives.

• Systems & Digital Proficiency – Strong aptitude for healthcare information systems, particularly EPIC, including appointment scheduling workflows, reporting functionalities, and system enhancement opportunities.

• Detail-Oriented – Meticulous and thorough in managing complex referral and contact centre operations, ensuring accuracy, consistency, and smooth workflow execution. Demonstrates the ability to identify gaps, trends, and opportunities for continuous improvement.

• Innovative & Improvement-Focused – Embraces new technologies, digital solutions, and emerging capabilities such as AI to drive operational excellence, improve service delivery, and enhance organisational outcomes.

• Resilient & Adaptable – Able to perform effectively in a dynamic and fast-paced environment, managing changing priorities while maintaining a positive and solutions-oriented mindset.

• Courageous & Influential – Confident in advocating for operational requirements and departmental interests while aligning with broader organisational goals. Demonstrates sound judgement, constructive negotiation skills, and the ability to navigate differing viewpoints professionally and productively.

• Collaborative – Works effectively with diverse stakeholders, fostering trust, partnership, and alignment to achieve shared objectives across the organisation.

Experience