全职 Service Desk Agent 工作, 薪水, RAPSYS TECHNOLOGIES PTE LTD 公司招聘中 - Ricebowl

We're Hiring: Service Desk Agent!

We are looking for a dedicated Service Desk Agent to provide first-level IT support, handle incidents and service requests, monitor IT systems, and ensure timely resolution of issues. The ideal candidate should have good communication skills, a customer-focused attitude, and a willingness to work in a rotating shift environment.

Work Location:Depot Road, Singapore
Role:Service Desk Agent
Work Mode:12-Hour Rotating Shifts

What You'll Do:
Respond to incoming enquiries, incidents, service requests, and alerts via calls, emails, webchat, and monitoring consoles
️ Perform first-level troubleshooting across workplace systems, servers, networks, Microsoft 365, Secure Access Service Edge (SASE), and Point of Sale (POS) systems
Handle password resets and account unlock requests
️ Monitor security events, server and network availability, and system performance
Log, record, and manage all incidents and service requests in the service management system
Route unresolved issues to the appropriate higher-level support or resolver teams
Send notifications to relevant stakeholders and provide timely status updates
Follow up on escalated cases until closure within the agreed service-level agreements (SLAs)
Ensure daily tasks are completed according to Standard Operating Procedures (SOPs)

What We're Looking For:
High school diploma or equivalent
Knowledge or experience in IT support is a major advantage
Good troubleshooting and problem-solving skills
Strong communication and coordination skills
Willingness to work 12-hour rotating shifts

Interested candidates are welcome to apply!