全职 Sr Technical Lead (Support - Operations) 工作, 薪水, HCLTech 公司招聘中 - Ricebowl

Job Summary

We are seeking an experienced Unix L2/L3 Support Engineer with strong expertise in Linux (RedHat), Solaris, and AIX administration to provide 24x7 operational support for enterprise datacenter and cloud environments. The role involves incident management, problem determination, system administration, automation, infrastructure support, performance optimization, patch management, and ensuring high availability of critical business services.
The candidate should possess strong troubleshooting skills across Unix platforms, cloud technologies, automation tools, clustering solutions, and infrastructure management frameworks.

Key Responsibilities

Unix/Linux/Solaris/AIX Administration
Provide L2 administration and operational support for Linux, Solaris, and AIX servers across Data Center and Cloud environments.
Perform installation, configuration, administration, patching, upgrades, migration, and lifecycle management of Unix/Linux platforms.
Manage virtualization technologies including:
Solaris Zones and LDOMs
AIX LPARs and VIOS
Perform OS hardening, capacity management, performance tuning, and system optimization.
Troubleshoot server, operating system, hardware, storage, and application-related issues.
Handle break-fix activities and service restoration within agreed SLAs.
Create and maintain environments for batch processing and associated reporting systems.
Infrastructure & Platform Management
Manage Red Hat Satellite for patching, provisioning, and lifecycle management.
Administer Centrify, IBM GPFS, Puppet, and Ansible environments.
Support Docker and Kubernetes platforms.
Manage AWS and Azure virtual machine deployments and administration.
Support storage integration, clustering, partitioning, and virtualization technologies.
Provide support for HA and Cluster technologies.
Automation & DevOps
Hands-on experience in Ansible and/or Terraform for infrastructure provisioning, configuration management, and automation.
Strong scripting skills using Shell Scripting, Python to automate operational and administrative tasks.
Develop, maintain, and enhance automation workflows, reusable playbooks, and Infrastructure-as-Code (IaC) solutions.
Drive continuous improvement initiatives to reduce manual effort and improve operational efficiency.
Automate patching, monitoring, reporting, server provisioning, and compliance-related activities.
Incident, Problem & Change Management
Monitor infrastructure health and proactively address issues.
Participate in incident, problem, and change management processes.
Perform root cause analysis (RCA) and provide corrective and preventive actions.
Collaborate with application, network, cloud, storage, and security teams during major incidents.
Support system integration and production rollout activities.
24x7 Operational Support
Provide 24x7 operational support, monitoring, incident management, and troubleshooting to ensure service availability and business continuity.

Skill Requirements