全职 Customer Service Representative - English Speaker (Bayan Lepas) 工作, 薪水 up to MYR 3,000, Teleperformance Malaysia Pulau Pinang 公司招聘中 - Ricebowl

Provide professional and timely customer support for users of a leading social media platform.

Handle customer enquiries and concerns through designated support channels.

Assist users with account, platform, product, and service-related enquiries.

Identify customer needs and provide accurate and appropriate solutions.

Troubleshoot basic issues and escalate complex cases to the relevant team when necessary.

Maintain accurate records of customer interactions and case resolutions.

Follow established processes, guidelines, and service quality standards.

Deliver a positive customer experience while meeting productivity and quality targets.

Stay updated on platform features, policies, procedures, and service updates.

Work collaboratively with team members and other departments to resolve customer concerns.

Minimum SPM qualification or above.

Good command of English, both spoken and written.

Fresh graduates and candidates with customer service experience are welcome to apply.

Good communication and interpersonal skills.

Comfortable working in a fast-paced customer service environment.

Basic computer literacy and ability to navigate multiple systems.

Customer-focused with good problem-solving skills.

Must be willing to work on-site in Penang.

Must be willing to work rotational shifts, including weekends and public holidays.