全职 Service Desk Analyst (Malaysian local candidates preferred) 工作, 薪水 up to MYR 7,000, Vantage IT Services Federal Territory 公司招聘中 - Ricebowl

Job Description: *Service Desk Analyst (Malaysian local candidates preferred)* Location: *Kuala Lumpur, Malaysia* *

Key Responsibilities*

Provide Level 1 IT support to end users by handling incoming IT-related calls, emails, and service requests.

Identify, troubleshoot, and resolve common hardware, software, and system-related issues within a Windows environment.

Log, track, update, and manage incidents and service requests in the service desk ticketing system.

Escalate unresolved or complex technical issues to the appropriate support teams in accordance with established procedures.

Monitor and follow up on outstanding tickets to ensure timely resolution within agreed SLAs.

Assist with user account administration, including account creation, password resets, access permissions, and other user access-related requests, subject to authorization.

Provide basic system troubleshooting and support for end-user devices, applications, and IT services.

Maintain accurate documentation of incidents, troubleshooting steps, resolutions, and user interactions.

Communicate clearly and professionally with users to provide updates on the progress of their requests.

Identify recurring technical issues and assist in improving service desk processes and support efficiency.

Work closely with internal IT teams to ensure smooth daily operations and effective issue resolution. Perform other IT support duties as assigned by the supervisor or management. *

Job Requirements*

A Degree in Information Technology, Computer Science, Information Systems, or a related discipline.

At least 4 years of relevant working experience in IT support, service desk, helpdesk, or a related technical support role.

Strong troubleshooting and problem-solving skills in a Microsoft Windows environment.

Experience handling IT incidents, service requests, and end-user technical enquiries.

Good understanding of basic IT concepts, user account management, software installation, and system troubleshooting.

Experience using a service desk ticketing system and working with SLAs will be an advantage.

Previous experience in Helpdesk, Insurance, Call Centre, or Customer Service environments is an added advantage.

Good verbal and written communication skills, with the ability to explain technical issues clearly to non-technical users.

Strong customer service orientation and the ability to manage user expectations professionally.

Able to work independently, prioritize tasks, and manage multiple requests effectively.

A proactive attitude, willingness to learn, and ability to work collaboratively with team members.

Pay: RM3,000.00 - RM7,000.00 per month

Work Location: In person