Company Overview
The client operates minimart outlets, focusing on retail operations and human resource management to support business growth and deliver quality customer service.
Job Summary
We are seeking a responsible and experienced Retail Operations Manager & Human Resource Manager to oversee daily minimart operations and manage HR functions, including recruitment, compliance, and staff development, to build a strong workforce and support company growth.
Responsibilities
- Manage end-to-end HR functions including recruitment, onboarding, and maintaining accurate staff records to ensure workforce readiness
- Process work pass applications (WP, S Pass, EP) and ensure compliance with Singapore MOM regulations to maintain legal workforce standards
- Develop and implement HR policies and staff guidelines to promote consistent employee management and workplace culture
- Handle employee relations, conduct performance evaluations, and manage disciplinary actions to maintain a productive work environment
- Coordinate training and staff development programs to enhance employee skills and support career growth
- Oversee daily minimart shop operations to ensure smooth functioning and customer satisfaction
- Plan and manage store staff scheduling and manpower allocation to optimize operational efficiency
- Maintain high standards of customer service and store cleanliness to enhance the shopping experience
- Monitor sales performance and product displays to drive revenue growth and visual merchandising effectiveness
- Support inventory control and stock management to ensure product availability and reduce shrinkage
- Collaborate with shop supervisors to identify and implement improvements in sales and operational efficiency
Preferred competencies and qualifications
- Diploma or Degree in Business Administration, Human Resource, Retail Management, or related field
- 3–5 years of experience in HR or retail management
- Experience in retail, supermarket, or minimart operations is an advantage
- Strong leadership and team management skills demonstrated through effective team coordination and motivation
- Good communication and problem-solving abilities applied in fast-paced retail environments
- Ability to work effectively under pressure in a dynamic retail setting