全职 Call Centre Team Leader (Ubi) 工作, 薪水 up to SGD 3,200, CONNECT CENTRE PTE. LTD. 公司招聘中 - Ricebowl

Responsibilities:

Assist the Operations Manager in managing the operations of the call centre
Manage the performance of Call Centre Agent(s) in call, email and chat handling, ensuring that specific service level and turnaround targets are met
Monitor team adherence and quality performance against targets
Collaborate closely with the Service Quality Executive to breach any gaps in training and improve performance quality
Manage and resolve any escalated cases or disputes, ensuring that appropriate and timely escalations are made to client(s) as and when is required
Manage and resolve any internal problems or conflicts at the first level in the workplace before any escalation to the Operations Manager
Ensure all other SOPs and protocols are diligently and correctly carried out
Work with other departments as and when is required to ensure that team operations can continue smoothly and cohesively across the organisation
Any other ad-hoc tasks that may be assigned by the Company

Requirements:

Minimum GCE 'A' level qualification or equivalent
Prior experience in a call centre or customer service supervisory role is preferred
Experience in healthcare-related customer service or operations will be advantageous
Able to handle sensitive and confidential information with discretion
Strong attention to detail with the ability to adhere to established SOPs and protocols
Able to commit to office hours desk-bound (8.30am to 5.30pm from Mondays to Fridays and 8.30am to 12.30pm on Saturdays)
Able to commit 44-hours of work a week

Additional Information:

Monthly basic salary range of $3,000 to $3,200
Incentives provided for good performance
Training is provided
12 weeks probation
Workplace location 3015 A Ubi Road 1 #03-01 Singapore 408705