全职 Team Lead, Team 2 - Fraud 工作, 薪水, RHB Banking Group Federal Territory 公司招聘中

Team Lead, Team 2 - Fraud

KL City, Federal Territory

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工作地点

职位描述

岗位职责

Primary Objective

Supervising and monitoring of acquiring monitoring & investigations.
Conduct internal and external fraud investigation, e.g. staffs, merchants, cardholders and applicants whenever required.
Identify latest fraud trends and to introduce or recommend best practices, controls and prevention methods.
Initiate and assist in apprehension or arrest if necessary.
Assist & work with the law enforcement agencies in the investigations.
Networking with Malaysian issuer to combat fraud.
Conduct training for merchants, staffs and assisting training for officers in law enforcement agencies.

Key Responsibilities

Support Circle Lead to Manage Internal and External Service Providers to ensure implementation of Service Level Agreements, Terms of Engagement, Service Quality Standards, Process Times, Unit Cost, Efficiency & Effectiveness
Work as a Team to Deliver the Department’s Overall Goals for
Shareholders in terms of financial achievements
Customers in terms of customer satisfaction measures
and Employees in making RHB the Best Place to Work
Support Circle Lead to deliver Team Goals
Support Circle Lead by continuously challenge status qua as well as research, develop & implement best-in-class practices within team
Provide best-in-class Daily, Monthly & Quarterly Management Information to Guide & Support Decisions & Actions
Support Circle Lead by ensuring team is compliant to all local laws, Bank Negara directives and bank’s regulation, and all risks including operation & reputation

重要安全守则

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