全职 Technical Support Team Lead, OB Group (Singapore) 工作, 薪水 up to SGD 6,000, OIL BROKERAGE INTERNATIONAL PTE. LIMITED Central Region (Singapore) 公司招聘中 - Ricebowl

About the role

OB Group is looking for a Technical Support Team Lead to run our Singapore-based support team. Your team will be the first line of technical support for around 90 staff, on-site in Singapore and remotely across our other regions. You'll work closely with our technology and operations teams and third-party providers so that every business function has the support it needs to run smoothly.

What you'll do

• Lead, manage and grow the Singapore support team, making it the go-to source of knowledge for all IT queries.
• Help design and build a "follow the sun" support model with regional teams, so staff get consistent support across time zones.
• Work with support peers in other regions to deliver consistent, high-quality service to staff worldwide.
• Coach and mentor team members to troubleshoot complex hardware, network and integration issues, and help them develop both their technical and interpersonal skills.
• Set clear team goals and communicate them well, keeping them aligned with company values and priorities.
• Track and report team performance using KPIs and data, driving accountability, consistency and efficiency.
• Handle escalations from staff and senior stakeholders, resolving issues promptly and managing expectations.
• Help shape the global support strategy by identifying process improvements and sharing best practice across regions.

What you'll bring

• 10+ years in technology roles, including at least 3 years leading or developing technical support teams.
• Experience in financial services is strongly preferred.
• A track record of working with teams across regions, time zones and cultures.
• Strong problem-solving skills: you find root causes, design robust support processes and drive operational excellence.
• Confidence acting as the escalation point for IT issues.
• Good judgement in balancing commercial needs against technical feasibility and the wider support strategy.
• Working knowledge of VoIP, networking, IT security, cloud storage, Microsoft Azure and Microsoft 365.
• Excellent communication skills. You can explain technical issues in plain terms and influence stakeholders at every level.