全职 Sales & Operations Executive 工作, 薪水 up to MYR 7,000, Optimum Fit WP Kuala Lumpur 公司招聘中 - Ricebowl

About The Role

• We are looking for a highly driven, commercially minded and operationally disciplined Sales & Operations Executive to join our fitness club team.

• This is a hands-on role that combines membership sales, personal training sales and day-to-day gym operations. The successful candidate will play a key role in driving revenue, delivering an exceptional member experience and ensuring that the club operates to a consistently high standard.

• We are looking for someone who is not simply looking for a sales position, but someone who understands that a successful fitness club requires strong sales performance, operational discipline, excellent customer service and attention to detail.

• You will be expected to take ownership of your responsibilities, actively engage with prospects and members, identify opportunities to generate revenue, and ensure that the club is properly operated throughout your assigned shift.

Education & Experience

• Diploma or Bachelor's Degree in Business, Sales, Hospitality, Sports & Fitness Management or a related field is preferred.

• Minimum 2 years of relevant experience in sales, fitness, hospitality, retail, customer service or operations.

• Experience in the fitness industry, gym, health club or wellness sector is strongly preferred.

• Proven track record in achieving sales targets is highly advantageous.

• Experience in membership sales and/or personal training sales is an advantage.

Skills & Competencies

• The ideal candidate should demonstrate:

• Strong sales and closing ability.

• Excellent verbal and written communication skills.

• Strong interpersonal and relationship-building skills.

• Commercial awareness and understanding of revenue generation.

• Excellent customer service mindset.

• Strong organisational and administrative skills.

• Ability to work independently and take ownership.

• Strong attention to detail.

• Ability to manage multiple responsibilities simultaneously.

• Good problem-solving and decision-making skills.

• Professional appearance and communication.

• Strong computer literacy and ability to work with CRM, POS or membership management systems.

• Willingness to work shifts, weekends and public holidays where required.

Personal Attributes

• We are looking for someone who is:

• Driven - motivated by achieving targets and delivering results.

• Accountable - takes ownership rather than waiting to be told what to do.

• Commercially minded - understands that sales and revenue are fundamental to the success of the business.

• Operationally disciplined - follows SOPs and ensures the club is consistently operated to a high standard.

• Member-focused - genuinely cares about creating an excellent member experience.

• Proactive - identifies problems and opportunities before being asked.

• Resilient - able to handle rejection, difficult conversations and challenging sales periods professionally.

• Professional - represents the brand positively at all times.

• Team-oriented - works collaboratively while still taking responsibility for individual performance.

Working Hours

• This is a full-time position and will operate on a shift-based schedule in accordance with club operating hours.

• The successful candidate must be willing to work:

• Opening and closing shifts

• Weekends

• Public holidays

• Peak operating hours

• Events, activations and promotional periods where required

Key Responsibilities

1. Sales

Membership Sales

• Drive new membership sales and achieve monthly and quarterly membership targets.

• Proactively generate new leads through walk-ins, enquiries, calls, WhatsApp, social media, referrals, events and other available channels.

• Conduct professional gym tours and consultations for prospective members.

• Understand prospective members' goals, requirements and objections and recommend the most appropriate membership option.

• Follow up consistently with leads and prospects throughout the sales cycle.

• Maintain a structured follow-up process to maximise conversion opportunities.

• Handle membership enquiries, pricing discussions, objections and negotiations professionally.

• Convert trials, tours and enquiries into paid memberships.

• Identify opportunities for membership upgrades, renewals and additional services.

• Maintain accurate records of leads, prospects, follow-ups, conversions and lost sales.

• Work closely with management to develop and execute sales campaigns and membership promotions.

• Participate in outreach, roadshows, pop-ups, community events and other lead-generation initiatives where required.

Personal Training Sales

• Drive personal training revenue alongside membership sales.

• Introduce suitable personal training solutions to new and existing members.

• Understand members' fitness goals and match them with the appropriate personal trainer or training programme.

• Conduct consultations and assist in converting PT enquiries into packages.

• Follow up with members who have expressed interest in personal training.

• Identify opportunities for PT upselling, package renewals and additional sessions.

• Work closely with the Personal Training team to ensure smooth handovers from sales to service delivery.

• Monitor PT sales performance and contribute towards monthly revenue targets.

Sales Performance

• Consistently achieve or exceed assigned sales KPIs.

• Take ownership of individual sales targets and contribute to overall club revenue targets.

• Monitor personal sales performance and proactively identify areas for improvement.

• Maintain a healthy and active sales pipeline.

• Participate in sales meetings, performance reviews and strategy discussions.

• Provide management with feedback on prospect objections, market conditions, competitor activity and member feedback.

• Continuously improve sales techniques, product knowledge and closing ability.

2. Gym Operations

• The Sales & Operations Executive will also be responsible for ensuring that the gym operates smoothly, safely and professionally during their assigned shifts.

Opening & Closing Operations

• Perform opening and closing procedures according to established SOPs.

• Ensure the club is fully prepared before opening to members.

• Conduct opening and closing checks across the gym floor, reception, changing rooms, toilets, recovery areas and other relevant facilities.

• Ensure all equipment, systems, lighting, music, air-conditioning and facilities are operating appropriately.

• Secure the premises and complete all closing procedures at the end of the assigned shift.

• Escalate any operational, maintenance or security concerns to management immediately.

Daily Club Operations

• Maintain a high standard of cleanliness, presentation and organisation throughout the facility.

• Conduct regular checks of gym equipment and facilities.

• Ensure equipment is properly positioned, clean and safe for member use.

• Report damaged, faulty or unsafe equipment immediately.

• Monitor gym floor activity and ensure members follow applicable facility rules and safety requirements.

• Ensure reception and customer-facing areas remain professional and organised.

• Monitor consumables and operational supplies and communicate replenishment requirements.

• Ensure operational SOPs and company policies are consistently followed.

Member Experience

• Deliver a welcoming, professional and attentive experience to all members and guests.

• Act as a key point of contact for member enquiries during assigned shifts.

• Handle member feedback, complaints and operational issues professionally.

• Resolve issues where possible and escalate matters appropriately when management intervention is required.

• Build positive relationships with members and contribute to member retention and satisfaction.

• Maintain a visible presence on the gym floor and within the club rather than remaining solely at the reception desk.

3. Front Desk & Administration

• Manage member check-ins, guest registrations and relevant front-desk procedures.

• Process membership enquiries, sales, renewals and administrative requests accurately.

• Maintain accurate member and prospect information within the club's CRM or management system.

• Ensure all sales and operational documentation is completed accurately.

• Assist with membership freezes, cancellations, upgrades and other administrative processes in accordance with company policy.

• Handle basic payment and transaction procedures where required.

• Maintain daily sales and operational records.

• Complete shift handover reports and communicate outstanding matters to the next shift or management team.

• Ensure all relevant customer information and follow-up activities are properly recorded.

4. Member Retention & Engagement

• Sales does not end once a membership is sold. The successful candidate will also contribute to member retention and engagement.

• Build strong relationships with existing members.

• Identify members who may be disengaged or at risk of cancelling.

• Encourage members to participate in suitable programmes, services, classes and personal training.

• Promote club initiatives, events and member activities.

• Gather member feedback and communicate recurring issues to management.

• Identify opportunities to improve the overall member experience.

• Support membership renewal and retention initiatives.

5. Team Collaboration

• Work closely with the Club Manager and Personal Trainers and other club staff.

• Ensure effective communication between sales and operations teams.

• Assist with onboarding and training of new team members when required.

• Support management in implementing new SOPs, sales initiatives and operational processes.

• Contribute ideas to improve sales performance, operational efficiency and member experience.

• Maintain a positive, professional and accountable working environment.

• Take responsibility for assigned tasks and follow through to completion.

6. Compliance, Safety & SOP

• Follow all company policies, procedures and operational SOPs.

• Ensure the facility is operated in accordance with relevant safety and operational requirements.

• Report accidents, incidents, hazards, equipment faults or other safety concerns immediately.

• Maintain appropriate confidentiality regarding member information and company information.

• Ensure sales practices are transparent, professional and aligned with company policies.

• Maintain high standards of professional conduct at all times.

Key Performance Indicators (KPIs)

• Performance will be measured against both commercial and operational objectives, including but not limited to:

Sales KPIs

• Monthly membership sales

• Membership revenue

• Personal training sales

• Total individual revenue contribution

• Lead-to-tour conversion

• Tour-to-membership conversion

• Trial-to-membership conversion

• Lead follow-up performance

• Sales pipeline activity

• Membership renewal and retention contribution

Operations KPIs

• Compliance with opening and closing procedures

• Facility presentation and cleanliness standards

• Equipment and facility issue reporting

• SOP compliance

• Member satisfaction and service standards

• Accuracy of administrative records

• Quality of shift handovers

• Responsiveness to operational issues

• Competitive basic salary with performance-based incentives.
• Commission opportunities tied to membership and personal training sales.
• Structured career progression within the fitness and wellness industry.
• Sales and product training.
• Opportunities to develop leadership and management capabilities.
• Staff fitness benefits.
• A fast-paced and performance-driven working environment.
• Opportunity to play a meaningful role in building and growing a new fitness club.