TAD Solutions Hiring! Part Time Part-Time Customer Service Cum Sales in Pulau Pinang, Earn up to MYR 3,499 - Ricebowl

JOB REQUIREMENTS
- Experience: Proven experience in customer service, hospitality, or front-desk operations.
- Personality: Positive learning attitude, responsible, honest, and driven with high integrity.
- Communication: Excellent communication and interpersonal skills to build rapport with parents and children.
-Skills:Basic computer literacy to manage booking schedules and payment systems.

JOB RESPONSIBILITIES
- Manage new and existing customer inquiries via phone, email, and WhatsApp promptly.
- Arrange replacement classes and communicate schedule changes to parents.
- Notify customers of class closures (e.g., due to bad weather or maintenance).
- Must have proven experience in sales and the ability to close deals effectively.
- Ability to handle walk-in customers and carry out face-to-face sales interactions confidently.
- Follow up closely on trial classes and student leads to maximize new enrollments.
- Prepare, distribute, and control student certificates, progress reports, and starter kits.
- Process customer payments and ensure timely fee collections.
- Collect, review, and respond to customer feedback effectively to maintain high satisfaction.
- Support and assist with enrollment for swim competitions, camps, and events.
- Support the execution of child safety and safeguarding policies.
- Perform ad-hoc tasks as assigned by management.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Medical Insurance
• 5 Working Days