全职 Senior Ptp Operations Specialist 工作, 薪水, Dutch Lady Milk Industries Berhad Selangor 公司招聘中 - Ricebowl

• 4+ years' PtP experience in an international, multicultural environment, supported by a Bachelor’s/Master’s degree in Finance or a related field.

• Fluent English (written and spoken) with strong stakeholder and people management skills.

• Self-driven with a continuous improvement mindset, ability to lead change, and a proactive approach to problem-solving.

• Adaptable, customer- and service-oriented, results-driven, with strong project management capabilities.

• Excellent prioritization, coordination, delegation, and time management skills, coupled with a hands-on "can-do" attitude.

1. Team Coordination & Procurement Operations

• Executes and oversees the processing and sourcing of purchase requisitions in strict alignment with Procurement policy, sourcing guidelines, and the ICF framework, safeguarding compliance and operational efficiency.

• Leads the processing and execution of indirect materials and services requests within Coupa/SAP PtP systems, ensuring accuracy, timeliness, and compliance while embedding best practices across the team.

• Leads daily coordination of sourcing and helpdesk activities, ensuring operational KPIs, productivity, and continuous improvement targets are consistently achieved at the business unit level.

• Drives resolution of invoice mismatches, fostering collaboration with peer departments to eliminate recurring issues and strengthen end-to-end process integrity.

• Monitors blocked invoice trends, leading root cause analysis and initiating cross-functional elimination projects with Procurement, Accounts Payable, Record-to-Report, IT, and other stakeholders.

• Acts as the first line of support for PtP systems inquiries, ensuring timely resolution of ServiceNow tickets and reinforcing system reliability.

• Champions data integrity and system hygiene, maintaining consistency and accuracy across procurement platforms.

• Serves as the Single Point of Contact (SPOC) and gatekeeper for stakeholders, safeguarding adherence to procurement processes and policies.

2. Invoice Receipt, Processing & Financial Controls

• Processes invoices (third-party, intercompany, and trade spend claims) in line with corporate policies, guidelines, and SLAs with OpCos.

• Supports daily workload management, handling medium to high complexity tasks across multiple systems.

• Processes and directs daily coordination of invoice processing activities (third-party, intercompany, and trade spend claims), ensuring KPIs, productivity, and continuous improvement targets are achieved at team level.

• Provides leadership in workload management, guiding the team through medium and high complexity invoice processing across multiple systems, while ensuring compliance with corporate policies and SLAs.

• Prioritizes and allocates tasks effectively, enabling the team to deliver within complex operational contexts.

• Ensures documentation standards are upheld in compliance with local legislation and company policies.

• Safeguards execution of tasks within the internal control framework, reinforcing governance and risk management.

• Identifies and addresses process shortcomings, analyzing gaps and driving implementation of improved methods and systems.

• Acts as an authorized system user for PtP platforms (Coupa, Routty, Alusta), ensuring secure and compliant operations within the GBS Centre.

• Leads completion of Month-End Close (MEC) activities, ensuring deadlines are met and financial accuracy is maintained.

• Resolves escalations from suppliers and OpCos, acting as a trusted escalation point and ensuring stakeholder confidence.

• Fosters cross-functional collaboration, engaging with colleagues across GBS, OpCos, and suppliers to strengthen alignment and communication.

• Provides direct guidance and support to the team, enabling scope extension and capability development.

3. Projects & Process Optimization

• Identifies bottlenecks and inefficiencies in processes, develops proposals for improvement, and ensures approved changes are implemented and tracked to completion.

• Acts as a proactive member of the PtP senior community, taking ownership of cross-team issues and driving end-to-end process optimization across functions.

• Champions continuous improvement initiatives, embedding a culture of innovation and accountability within the team.

• Leads and takes ownership of the resolution of internal operational issues, such as RPA incidents.

4. Governance & Stakeholder Management

• Supports structured discussions with internal stakeholders through StP reviews, serving as a second-level escalation point to resolve complex issues.

• Builds and strengthen governance frameworks, ensuring vertical alignment within the team and horizontal collaboration across business units, process owners, and control teams.

• Advocates for transparency and shared accountability, reinforcing trust and partnership across the organization.

• Leads audit readiness and ICF compliance, ensuring robust internal controls, clear accountability, and alignment with organizational standards.

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS