Internship for Software Support 工作, iDynamics Software Negeri Sembilan 公司招聘中 - Ricebowl

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role.

Fresh graduates are encouraged to apply.

Possess Diploma/BS Degree in Information Technology, Computer Science or relevant field.

Exceptional verbal and written communication skills.

Listening ability and patience.

Extraordinary customer service and relationship management experience.

Critical thinking skills.

Handle software-related requests for assistance (problems)

Takes and manages requests that come in by phone, email or through the support ticketing

Troubleshoot software and identify root causes of software problems

Analyze software related issues and propose solutions

Fix software problems and test (verify) solutions prior to implementing them

Obtain and log customer feedback for the purpose of process improvement

Document software support activities thoroughly, accurately, and in a timely manner