全职 Sales Executive 工作, 薪水 up to MYR 3,000 + commission, SB United Logistics Johor 公司招聘中 - Ricebowl

Job Requirements

• Experience: Proven experience in a client-facing role, preferably in logistics, supply chain, or account management.

• Communication: Excellent verbal and written communication skills; fluency in English is required.

• Technical Skills: Proficiency in MS Office Suite and experience using instant messaging platforms (WeChat, WhatsApp) for professional communication.

• Organizational Skills: Strong ability to multitask, prioritize, and manage documentation with high attention to detail.

• Problem-Solving: Demonstrated ability to think analytically and resolve client issues under pressure.

• Flexibility: Willingness to adapt to changing client needs and schedule flexibility to handle urgent operational matters when necessary.

Key Responsibilities

Client Onboarding & Documentation

• Proactively reach out to prospective customers via email, telephone, and in-person meetings to present our delivery services and secure new business.

• Prepare, manage, and finalize all supporting documents for Cooperation Agreements (MCC), ensuring accuracy and timely execution.

• Monitor contract validity and manage the extension process for expiring agreements.

• Develop detailed Standard Operating Procedures (SOPs) tailored to each client’s needs and effectively socialize these procedures with internal business partners.

Daily Operations & Coordination

• Coordinate initial item pickups, utilizing in-person, telephone, or chat-based communication to ensure seamless collection.

• Serve as the central point of communication by providing real-time pickup information to the Sprinter Coordinator via WhatsApp and WeChat groups.

• Maintain accurate records of daily pickup counts per customer and generate recap reports for senior management.

Customer Service & Issue Resolution

• Act as the primary point of contact for clients regarding delivery discrepancies; analyze problems and assist in developing effective solutions.

• Liaise with agents to ensure VIP client regulations are strictly adhered to and communicated clearly.

• Build and maintain strong, long-lasting relationships with customers to ensure high retention and satisfaction rates.

• Comprehensive training and continuous learning opportunities.
• Career development and advancement prospects.
• Supportive and ethical working environment.
• Competitive salary and employee benefits.
• Medical and Hospitalisation Leave
• EPF
• SOCSO
• EIS
• Allowance Provided
• Performance Bonus