合同工 Customer Service Executive - Fintech Project (Mandarin Speaker) 工作, 薪水 up to MYR 5,500, Manpower Staffing Services (Malaysia) Sdn. Bhd. WP Kuala Lumpur 公司招聘中 - Ricebowl

• Bachelor's Degree in Business Administration, Finance, or a related discipline.

• Minimum 3 years of experience in customer success, client servicing, account management, or a related role within the payment services industry.

• Strong knowledge of payment processing, online marketplaces, and relevant regulatory environments.

• Excellent organisational skills with the ability to manage multiple priorities and meet deadlines.

• Results-driven with a strong commitment to customer satisfaction and relationship management.

• Excellent verbal and written communication skills in English.

• Basic Mandarin proficiency is required to support communication with Mandarin-speaking clients and stakeholders.

• Additional language skills will be an added advantage.

• Proven ability to build strong client relationships and maintain long-term partnerships.

• Strong teamwork skills with the ability to work effectively in a fast-paced, cross-functional environment.

• Adaptable, proactive, and willing to learn new technologies and industry developments.

• Strong problem-solving abilities with a resilient and solutions-oriented mindset.

Working Arrangement

• Monday to Friday

• 8 working hours per day with 1-hour lunch break

• Working schedule between 9:00 AM and 6:00 PM

• Off on Saturdays and Sundays

• Observe Singapore Public Holidays

Efficient Client Support

• Respond to client enquiries via hotline and email, providing accurate information, guidance, and timely resolutions.

• Deliver exceptional customer service with professionalism, empathy, and a customer-first mindset.

• Ensure all client interactions are handled efficiently while maintaining high service standards.

Complaint Management and Resolution

• Investigate customer complaints thoroughly and coordinate with internal teams to identify and implement appropriate solutions.

• Escalate critical issues promptly when required and ensure clients are kept informed throughout the resolution process.

• Monitor and track complaint cases to support continuous service improvement.

Customer Feedback and Advocacy

• Gather, analyse, and report customer feedback, preferences, and pain points to support business improvements.

• Act as a key liaison between clients and internal stakeholders.

• Highlight urgent concerns and recommend improvement opportunities to management.

Customer Satisfaction and Retention

• Support initiatives aimed at enhancing customer satisfaction and loyalty.

• Build strong, long-term client relationships through proactive engagement and personalised support.

• Anticipate customer needs and provide solutions that improve overall client experience.

Support for Key Account Management

• Prepare comprehensive account reports highlighting trends, insights, risks, and growth opportunities.

• Monitor client health metrics and proactively identify potential issues to support retention efforts.

• Collaborate with Key Account Managers to strengthen client relationships and business outcomes.

Additional Responsibilities

• Perform ad-hoc assignments and special projects as directed by management.

• Contribute to team and organisational objectives through cross-functional collaboration.

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• EPF
• SOCSO
• Annual Leave
• Medical Leave
• Health Insurance
• Medical Insurance
• Allowance Provided
• Overtime Pay
• Annual Bonus